Broadband connected but no internet

[#1]

My internet went live today (got the text and emails to say so). Came home, plugged router in, waited a while and all the lights went blue. Tried to connect but constantly just get the “login” page pop up which takes me to the hub manager which says it’s connected to broadband.
If I try to close this and go to any other page it says it cannot connect to the server!

I’m losing my mind! Can anyone help?
We have tried to restart too.

[#2]

Some screenshots here might help?

[#3]

You will need to log into the router and check the username, offs are its still setup@plusnet or something similar, and means your account has not yet been setup.

[#4]

Yes, it does have a setup@ thingy. Hopefully it’s sorted soon! Thank you

[#5]

They normally say it can be done anytime up to midnight. However if a staff member such as @Gandalf who was online earlier sees this post, he may be able to get it activated for you.

Or if you fancy sitting on the phone for a while then support should be able to get you sorted.

[#6]

I hope so! Please Gandalf!
I rang but it was 30 minutes wait

As long as I know what’s happening I’m ok!

[#7 · Accepted solution]

Your orders look to have completed this morning and your account activated too.

It looks like your router wasn't auto-configured to your account before it was shipped from the warehouse. Can you try setting up your router manually by following the below steps?

1. Open an internet browser and type http://192.168.1.254 into the address bar
2. Press the 'Enter' or 'Return' key
3. Click on 'Advanced Settings'
4. Enter the admin password, which is on the back of the router
5. Click on 'OK'
6. Click on 'Continue to Advanced Settings'
7. Click on 'Broadband'
8. Click on 'Disconnect' if necessary
9. Enter your broadband username, which is in the format of yourusername@plusdsl.net
10. Enter your broadband password, which is your account password
11. Click on 'Connect'

[#8]

Thank you!!

[#9]

No problems.
I take it that worked?

[#10]

It did, thank you very much Gandalf

[#11]

Awesomeness.

[#12]

Hi Gandalf I am a newbie plusnet user as of today but I have tried inputting the ip address you mentioned in both chrome and IE but page fails to load on both so Ive added it as a safe page on IE and am using my mobile to hotspot to my laptop so all should be fine. My router is new today and probably needs the router manually setting up any idea?

Currently a 20 min wait time to support.

Thanks David

[#13]

its ok all sorted now thanks for info Gandalf

[#14]

Hi @jagg4960,

I'm pleased to hear that this is sorted for you now. Please let us know if there's anything else that you'd like to discuss.

[#15]

Hi Gandalf,
I have the same problem, I set up the router, but I don't have internet access.
I changed the username from setup@plusdsl.net to my username and password, but nothing happens, it doesn't connect anymore and the light on the router is orange and the red b is on.
What can I do to fix it?

Thank you,

Antonio