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Broadband down

Abdul5
Hooked
Posts: 5
Registered: ‎01-01-2025

Broadband down

From 6 pm my internet is down.Not able to contact customer support.Can you help me
8 REPLIES 8
jab1
Legend
Posts: 19,766
Thanks: 6,510
Fixes: 293
Registered: ‎24-02-2012

Re: Broadband down

What lights are on the router?

John
Abdul5
Hooked
Posts: 5
Registered: ‎01-01-2025

Re: Broadband down

Orange
jab1
Legend
Posts: 19,766
Thanks: 6,510
Fixes: 293
Registered: ‎24-02-2012

Re: Broadband down

Which router, and steady or flashing? Try rebooting the router.

John
Abdul5
Hooked
Posts: 5
Registered: ‎01-01-2025

Re: Broadband down

Plusnet hub Router
Flashing.Tried rebooting the router also
jab1
Legend
Posts: 19,766
Thanks: 6,510
Fixes: 293
Registered: ‎24-02-2012

Re: Broadband down

Do you still have a phone service, or is this a SoGEA connection?

John
Abdul5
Hooked
Posts: 5
Registered: ‎01-01-2025

Re: Broadband down

Just broadband
jab1
Legend
Posts: 19,766
Thanks: 6,510
Fixes: 293
Registered: ‎24-02-2012

Re: Broadband down

@Abdul5 OK, in that case, as support is closed until 0800 tomorrow, use this link to report a fault: https://www.plus.net/help/report-a-problem/

John
Abdul5
Hooked
Posts: 5
Registered: ‎01-01-2025

Re: Broadband down

Thank you