Broadband dropping multiple times a day (hub 2)
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Broadband dropping multiple times a day (hub 2)
21-01-2024 2:05 PM
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The hub seems to turn orange for around 30 seconds then turns blue again.
Not sure what seems to be causing it I have tried resetting the router but not sure if it’s an issue on my end or anything else.
Would really appreciate any help as with working from home I don’t want to be dropping out in any teams meetings.
Many thanks
Re: Broadband dropping multiple times a day (hub 2)
21-01-2024 2:14 PM
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@Liviop :
First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/
If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/
Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.
The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.
Re: Broadband dropping multiple times a day (hub 2)
21-01-2024 2:48 PM
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many thanks
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- Broadband dropping multiple times a day (hub 2)