Broadband problems past few days - disconnections, slow speed

[#1]

Hello,

I'm having problems over the past few days with disconnections and slow speed with my ADSL broadband.

Nothing has changed this end physically. Sometimes the phone has crackling but sometimes not.

Is there anyone from plusnet that can check my line for me please?

Thanks.

[#2]

@Okay If you hear noise on the phone - report a phone fault via: https://www.plus.net/help/report-a-problem/

[#3]

Phone line is testing fine and no obvious faults. Please can you confirm what checks have been done?

[#4]

@Okay Which router are you using, please?

[#5]

Thanks for checking the line. Crackling is generally not bad, just maybe a burst of it if you listen for a while. Earlier while the modem was doing one of it's reconnects, I picked up the phone to check and if was very noisy then went away.

This is the only checks I have done, wanted to see if there was a problem with the line or at plusnet first as that has always been the case in the past.

I will plug the modem/router in the main socket next which means using wi-fi as it's in a different room. I normally use ethernet cable only. Will see how it goes for the rest of the day.

Thanks.

[#6]

Hello john, I'm using a tp-link VR600 V3 with latest firmware.

[#7]

Does that give any useful statistics - I'm not familiar with it? Your DSL uptime and noise margins would be a start.

[#8]

Does this help?

SNR Margin (dB)

9.1

6

Line Attenuation (dB)

22.9

42.3

I'm now plugged into the master socket but not behind the plate as I don't have the right cable for that, or I can't find one so far. My master socket has separate phone and DSL sockets so I don't have to use filters.

[#9]

Your SNR figures look OK, so that's one query out of the way. Is it possible to post the whole of the page you extracted that from - obscuring any private data?

Yo don't have a rats-tail filter hiding away then?

[#10]

Keeps disconnecting still by the way even though in main socket.

More router stats:

Line Status:    Connected
DSL Up Time:    0 days 0 hours 2 minutes
DSL Modulation Type:    ADSL_2plus
Annex Type:    Annex auto

	Upstream	Downstream
Current Rate (kbps)	888	9593
Max Rate (kbps)	888	10976
SNR Margin (dB)	10.3	6.1
Line Attenuation (dB)	23	42.5
Errors (pkts)	0	2

If there's anything specific you want me to check I'll see if I can find it.

I don't have any filters after the main socket at all.

[#11]

Thanks for that. Can you post the event log please - something is not right here.

[#12]

@Okay 

Crackling is generally not bad, just maybe a burst of it if you listen for a while

Any crackling on the line will disrupt the DSL connection, unless there is an obvious high resistant connector on your line, testing won't find it.

The Master socket face plate can be a cause of noise if it's poorly seated.

[#13]

I cleared the log and set it to debug mode and just left it for a while without using web browser or anything else.

I removed the local IP address:

2024-04-05 13:15:36 [5] Httpd: Clear log.
2024-04-05 13:21:21 [5] System: DSL Link Down
2024-04-05 13:21:23 [6] PPP: Terminating on signal 15
2024-04-05 13:21:23 [6] PPP: Connect time 37.8 minutes.
2024-04-05 13:21:23 [6] PPP: Sent 587490 bytes, received 2425350 bytes.
2024-04-05 13:21:26 [5] System: DSL Training
2024-04-05 13:21:27 [6] PPP: Terminating on signal 15
2024-04-05 13:21:30 [5] PPP: Connection terminated.
2024-04-05 13:21:30 [5] PPP: Release PPP unit success
2024-04-05 13:21:30 [5] PPP: Modem hangup
2024-04-05 13:21:36 [5] System: DSL Link Down
2024-04-05 13:21:40 [5] System: DSL Training
2024-04-05 13:21:50 [5] System: DSL Link Down
2024-04-05 13:21:55 [5] System: DSL Training
2024-04-05 13:22:14 [5] System: DSL Link Down
2024-04-05 13:22:18 [5] System: DSL Training
2024-04-05 13:22:37 [5] System: DSL Link Up us/ds 216/9567 kbps Type ATM Annex A
2024-04-05 13:22:38 [6] PPP: PPPoATM pppoa_init
2024-04-05 13:22:38 [6] PPP: PPPoATM setdevname_pppoatm - SUCCESS:0.38
2024-04-05 13:22:38 [6] PPP: Using interface ppp1
2024-04-05 13:22:38 [5] PPP: Connect: ppp1 <--> 0.38
2024-04-05 13:22:44 [6] PPP: CHAP authentication succeeded
2024-04-05 13:22:44 [5] PPP: CHAP authentication succeeded
2024-04-05 13:22:45 [5] PPP: local  IP address
2024-04-05 13:22:45 [5] PPP: remote IP address 195.166.130.249
2024-04-05 13:22:45 [5] PPP: primary   DNS address 212.159.13.49
2024-04-05 13:22:45 [5] PPP: secondary DNS address 212.159.6.9
2024-04-05 13:25:21 [5] System: DSL Link Down
2024-04-05 13:25:21 [6] PPP: Terminating on signal 15
2024-04-05 13:25:21 [6] PPP: Connect time 2.7 minutes.
2024-04-05 13:25:21 [6] PPP: Sent 9908 bytes, received 17081 bytes.
2024-04-05 13:25:25 [6] PPP: Terminating on signal 15
2024-04-05 13:25:25 [5] System: DSL Training
2024-04-05 13:25:27 [5] PPP: Connection terminated.
2024-04-05 13:25:27 [5] PPP: Release PPP unit success
2024-04-05 13:25:27 [5] PPP: Modem hangup
2024-04-05 13:25:44 [5] System: DSL Link Down
2024-04-05 13:25:49 [5] System: DSL Training
2024-04-05 13:26:07 [5] System: DSL Link Up us/ds 888/9578 kbps Type ATM Annex A
2024-04-05 13:26:10 [6] PPP: PPPoATM pppoa_init
2024-04-05 13:26:10 [6] PPP: PPPoATM setdevname_pppoatm - SUCCESS:0.38
2024-04-05 13:26:10 [6] PPP: Using interface ppp1
2024-04-05 13:26:10 [5] PPP: Connect: ppp1 <--> 0.38
2024-04-05 13:26:12 [5] System: DSL Link Down
2024-04-05 13:26:16 [6] PPP: Terminating on signal 15
2024-04-05 13:26:16 [5] System: DSL Training
2024-04-05 13:26:20 [6] PPP: Terminating on signal 15
2024-04-05 13:26:22 [5] PPP: Connection terminated.
2024-04-05 13:26:22 [5] PPP: Release PPP unit success
2024-04-05 13:26:22 [5] PPP: Modem hangup
2024-04-05 13:26:35 [5] System: DSL Link Down
2024-04-05 13:26:40 [5] System: DSL Training
2024-04-05 13:26:58 [5] System: DSL Link Up us/ds 888/9597 kbps Type ATM Annex A
2024-04-05 13:26:59 [6] PPP: PPPoATM pppoa_init
2024-04-05 13:26:59 [6] PPP: PPPoATM setdevname_pppoatm - SUCCESS:0.38
2024-04-05 13:26:59 [6] PPP: Using interface ppp1
2024-04-05 13:26:59 [5] PPP: Connect: ppp1 <--> 0.38
2024-04-05 13:27:03 [5] System: DSL Link Down
2024-04-05 13:27:04 [6] PPP: Terminating on signal 15
2024-04-05 13:27:07 [5] System: DSL Training
2024-04-05 13:27:08 [6] PPP: Terminating on signal 15
2024-04-05 13:27:10 [5] PPP: Connection terminated.
2024-04-05 13:27:11 [5] PPP: Release PPP unit success
2024-04-05 13:27:11 [5] PPP: Modem hangup
2024-04-05 13:27:26 [5] System: DSL Link Down
2024-04-05 13:27:31 [5] System: DSL Training
2024-04-05 13:27:49 [5] System: DSL Link Up us/ds 256/9615 kbps Type ATM Annex A
2024-04-05 13:27:53 [6] PPP: PPPoATM pppoa_init
2024-04-05 13:27:53 [6] PPP: PPPoATM setdevname_pppoatm - SUCCESS:0.38
2024-04-05 13:27:53 [6] PPP: Using interface ppp1
2024-04-05 13:27:53 [5] PPP: Connect: ppp1 <--> 0.38
2024-04-05 13:27:54 [5] System: DSL Link Down
2024-04-05 13:27:58 [6] PPP: Terminating on signal 15
2024-04-05 13:27:59 [5] System: DSL Training
2024-04-05 13:28:02 [6] PPP: Terminating on signal 15
2024-04-05 13:28:04 [5] PPP: Connection terminated.
2024-04-05 13:28:05 [5] PPP: Release PPP unit success
2024-04-05 13:28:05 [5] PPP: Modem hangup
2024-04-05 13:28:09 [5] System: DSL Link Down
2024-04-05 13:28:13 [5] System: DSL Training
2024-04-05 13:28:32 [5] System: DSL Link Down
2024-04-05 13:28:37 [5] System: DSL Training
2024-04-05 13:28:55 [5] System: DSL Link Up us/ds 888/9578 kbps Type ATM Annex A
2024-04-05 13:28:57 [6] PPP: PPPoATM pppoa_init
2024-04-05 13:28:57 [6] PPP: PPPoATM setdevname_pppoatm - SUCCESS:0.38
2024-04-05 13:28:58 [6] PPP: Using interface ppp1
2024-04-05 13:28:58 [5] PPP: Connect: ppp1 <--> 0.38
2024-04-05 13:28:58 [6] PPP: CHAP authentication succeeded
2024-04-05 13:28:58 [5] PPP: CHAP authentication succeeded
2024-04-05 13:28:58 [5] PPP: local  IP address
2024-04-05 13:28:58 [5] PPP: remote IP address 195.166.130.254
2024-04-05 13:28:58 [5] PPP: primary   DNS address 212.159.13.49
2024-04-05 13:28:58 [5] PPP: secondary DNS address 212.159.6.9

[#14]

OK, @Okay - It is fairly obvious from that there is a major problem somewhere. As @Dan_the_Van  says, it could be your Master socket, but unless it is in a vulnerable location and gets knocked, I would be inclined to query that - personally. I suggest you check it is properly seated, just to make sure, but I am leaning towards something outside your environment being not right - that many xDSL drops in a short time is not acceptable.

[#15]

Thank you John, I can't see anything obviously wrong with the master socket. The wires seem to be inserted firmly. It's not in a place that get's touched anyway.

What should I do now do you think?

Thanks.