cancel
Showing results for 
Search instead for 
Did you mean: 

Broadband problems past few days - disconnections, slow speed

jab1
Legend
Posts: 19,886
Thanks: 6,575
Fixes: 293
Registered: ‎24-02-2012

Re: Broadband problems past few days - disconnections, slow speed

Use this link to report a broadband fault: https://www.plus.net/help/report-a-problem/  and let us know the response.

John
csmith94
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 398
Fixes: 31
Registered: ‎01-12-2020

Re: Broadband problems past few days - disconnections, slow speed

Good Morning @Okay, I've ran another test today on your line which isn't picking up a fault on there. Your line is pretty unstable though so I've made some changes to your line to stabilize this further. Give it this a couple of days for the changes to come into affect and see if the connection drops improve at all. If not, just let us know. 

 Curtis Smith
 Plusnet Help Team
Okay
Grafter
Posts: 49
Thanks: 5
Registered: ‎03-12-2017

Re: Broadband problems past few days - disconnections, slow speed

Thanks very much.

Things turned to normal for several hours last night but the logs showed it had several disconnects during the night and there have been some this morning.

I'll reset the logs and get back in a few days.

Thanks for your help.