Cancellation fees when upgrading from broadband to full fibre

[#1]

Hi there, 

Just organised an upgrade from my regular broadband to full fibre and the guy on the phone clearly told me that I wouldn't have to pay the cancellation fee on my current broadband cause I'm just upgrading. However, I just received a letter on the post saying "sorry you are leaving plusnet bla bla bla", which I assume is an automatic trigger, but at the very bottom the letter is stating "You'll receive a cancellation bill with the charges you need to pay". 

Basically, I assume the above is just an automatic response from the system, but just want to make sure I won't have to pay any cancellation fees cause of the upgrade, because if I do I might as well cancel the upgrade and move to another provider. Other offer better value actually. Can anybody please confirm?

Thanks a lot, 

[#2 · Accepted solution]

It was confirmed by staff here https://community.plus.net/t5/My-Order/Just-upgraded-to-the-Full-Fibre-900/m-p/1881932#M23498 that it is a bug in the automated system

[#3]

Thanks a lot for confirming! appreciate it! That is good to know, was getting a bit worried here