DLM Reset Request - Just Moved from BT

[#1]

Good Afternoon,

After being left without a service for a month in my new house by Plusnets owners BT, due to a bodged rollout of FTTP, I've just returned to FTTC on the 80/20 circuit.

My service was connected yesterday and all seems well, but I've noticed my download speed on the hub is 60MB, and 17 Up.

But the BT Checker confirms the line should run at up to 80MB and 20 up. So I was wondering if the speed does go up by itself within the first 10 days after being fitted, or if there could be a problem, or if it just needs a DLM reset?

If I'm stuck at 60MB, that's good enough for me anyway but just want to know it's working properley.

I've attached the hub stats and the BT Checker screenshots to the post.

Many Thanks.

[#2]

@hpjohnson  Welcome to the Community forums.

As part of the changeover your DLM is reset back to the default 6dB. As long as your line will support it the DLM will automatically reduce your SNR and so increase the speed over the coming days. Just leave it alone, switched on with no resets and it should creep back to 3dB if it’s a good line.

[#3]

In addition, as you used the address version of the dsl checker rather than the phone number version the results are not as accurate.

[#4]

Good evening. Thanks for coming back to me, it's been 10 days since my line was installed now and it seems to have stabilised at around 64MB Downstream and 18.3MB Up. Not too bad but still a bit below the 80/20 speeds the line should be capable at. Are you able to check my line from your side to see if there is any resistance on the line? I had a simular event (resistance on the line) to this happen to me in May and the BT Engineer changed the line over to a spair pair from my telephone pole to the cabinet. Anyway, I'm not too worried if I'm stuck at 64MB but I note from your reply about the line creeping back to 3DB, in the coming days, it is currently at 5.1.

Regards.