DLM Reset

[#1]

Hello,

Is it still possible to request a DLM reset via the forum? If so, I would appreciate if this could be arranged.

My line has been banded at 20000kbps download for ages and as far as I can tell, there doesn't seem to be anything wrong with the line. The BT checker says I should get 21.4 - 32.8Mbps and I remember getting about 26Mbps previously, without interleaving. I've got the modem plugged into the test socket and there are no extensions or phones plugged in.

I've been using dslstats for a while and the connection is up for days/weeks at a time and the daily ES is low too so I don't know why the banding and interleaving is not being removed.

Thanks,

Steve

[#2]

Hi Steve, sure I'll take a look at that for you. Can you send me a PM with your username please? - Adam

[#3]

Hello Adam,

Have PM'ed you my username as requested.

Cheers,

Steve

[#4]

Hello Adam,

Have you had chance to organise the reset?

Cheers,

Steve

[#5 · Accepted solution]

Hiya Steve, 

We’re quite chocka right now, so it’s taking a little longer than I’d usually like to get back to customers and I'm sorry about that.

I have requested this for and it take about 30 minutes to go through. 

Let us know if you need any further help at that point

[#6]

Hello SammyM,

That has worked a treat - am back up to 24Mbps and no interleave.

Will see how long it lasts...

Thank you for your help.

Steve

[#7]

Fabtastic Steve, well chuffed it's sorted. 

Let me know if you need any further help