Disconnected but not disconnected
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Disconnected but not disconnected
Disconnected but not disconnected
19-04-2024 9:18 PM - edited 19-04-2024 9:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
For the past 2 days at about 4:15am my router has dropped its PPPoE connection but the underlying DSL is still up. The router (VR600 V2) shows nothing in the logs about PPPoE until I do a disconnect and reconnect when it shows it as a user initiated disconnect followed by a connect.
I had this once before and it went away without me doing anything - so I'm assuming it will do it again. It's just annoying because it means I have to hop onto the router each time and give it a little kick to reconnect the PPPoE connection.
Re: Disconnected but not disconnected
20-04-2024 9:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you tried a different hub such as the one supplied by Plusnet?
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Disconnected but not disconnected
20-04-2024 10:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sometime there is overnight work on the PPPoE servers which can result in the DSL connection maintaining it's connection but the Broadband User being disconnected.
In the Advanced >Network >Internet have you got the setting "Connection Mode" set to Auto or something else? Auto would be the recommended setting.
HTH
Re: Disconnected but not disconnected
20-04-2024 11:19 AM - edited 20-04-2024 11:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Dan_the_Van - yes that's set, or it claims to be. Also if there is a DSL disruption it does seem to detect that and auto connect works. I suspect it must be maintenance work - its just a bit annoying. I might just try toggling the auto connect off and then back on again.
@Baldrick1 - the old PN router got me significantly lower connect speeds than the VR600 - it had originally been connecting at 48M+ but had got down to the high 30s and wouldn't go any higher and seemed incapable of getting the SNR close to 3.. The VR600 connects at over 50 each and every time with a SNR of between 3.1 and 3.3 and I;m right on the upper limits fir the line now - and I''m a long way from the cabinet (approx 800 Metres)
Re: Disconnected but not disconnected
24-04-2024 8:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've had a similar issue the past four mornings
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Disconnected but not disconnected