Intermittent Disconnects - PN Hub One AND TP-Link ARCHER A7 as Access Point

[#1]

Hi,

We have a PN Hub One as our main router upstairs in the loft. To boost signals downstairs and the rest of the house I have a TP-Link Archer A7 connected via Ethernet cable and set as an Access Point. They both have separate SSID's

I've set the A7 to Automatic with the DCHP to Auto and the MAC Address to Smart IP(DCHP)

Most of the time it works fine for work, calls and streaming. Sometimes when the kids are playing online it cuts out intermittently. I often get the notice "your internet has reconnected" on my phone/laptop without noticing the connection had dropped at that point. Sometimes I notice it has stopped. So do the rest of the family.

I've texted HELP to the PN bot that has tested my line as OK. I've also done the REFRESH text. I've restarted both Routers at home. The problem persists.

I usually get fairly good speeds on speed tests 45-50Mbps down and 15-18Mbps Up etc. Streaming on Netflix seems to usually be OK.

Any ideas what our issue is? Seem to have lots of "lease renew" logs even though I've set th elease to 21 days.

[#2]

@NicDB

I've set the A7 to Automatic with the DCHP to Auto and the MAC Address to Smart IP(DCHP)

If it were me I'd set the DHCP server to off, this makes sure the A7 DHCP server is never enabled as Auto can allow this to happen, MAC Address setting is actually referring to the LAN IP Address, I would suggest making this a Static IP Address between 192.168.1.1 to 192.168.1.63, this is outside the Hub One DHCP range and not used by another device.

Settings would be (assumes you are using the Hub One defaults.)

IP Address 192.168.1.n (anything not allocated between .1 and .63,)

Subnet Mask 255.255.255.0

Default gateway 192.168.1.254

Is it all wifi users who get the problem or just those connected to the A7?

Have you checked the landline for noise, as this can cause intermittent drops, using a wired phone dial 17070, take option 2, 

On the Hub One check the event log category WAN for DSL down/up messages, ideally they should be few, if the are many then this suggests a line fault. Another possible failure is "Boot reason: watchdog reset" do you see any of these?

HTH

[#3]

Hi.

Tried all the above and still getting WiFi disconnects on all wife connected devices. For instance - I'll pick up either my iPhone or Samsung or my Dell Laptop and it'll say "not connected to internet" or "Wifi connection restored" and then it will reconnect.

However, Teams/Zoom calls "seem" ok. The usual short stutter etc now and then.

Mostly evident when my son is playing online games where stable connectivity is paramount.

Any ideas? Seems to be Router related?

[#4]

Which device are you seeing the wifi drops Hub One , Archer A7 or both? The Hub One does suffer from poor wifi performance.

Did you check the event log category WAN? This filters the event log for broadband band connection, you might be getting intermittent line drops hence the message  "not connected to internet" 

To check event log. Click on http://192.168.1.254 from the home page click on Advanced Settings >Troubleshooting >Event Log

Select WAN in the category drop down. A view of the Help Desk page would be helpful as this details the connection details and connection up time. Ensure your broadband username is redacted.