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Internet problems

Menagerie
Newbie
Posts: 1
Registered: ‎13-06-2024

Internet problems

Using the Internet over the last few months and it keeps cutting off and if using phone/computer I get the screen with technicolor gateway and to log in to account, won't let me use the Internet for about 2 minutes then it's fine. I can cope (just about) with this but on the Xbox live I get cut out of games etc and it's starting to get annoying. Does anyone have any solutions to the issue? Or is it just because we r paying cheap and getting cheap? Have never had the issue with Virgin/BT.

3 REPLIES 3
jab1
Legend
Posts: 19,831
Thanks: 6,552
Fixes: 293
Registered: ‎24-02-2012

Re: Internet problems

@Menagerie Welcome to the forums. you say 'Using the Internet over the last few months and it keeps cutting off and if using phone/computer I get the screen with technicolor gateway and to log in to account,' - does this mean you have a TG582N router on an ADSL connection? If so, you must have a really ancient account. However, that won't be your issue - it sounds more like a network fault, but without a little more detail it is difficult to make a concrete diagnosis.

Does this happen at random times, or is it fairly regular?

John
willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: Internet problems

@Menagerie just sent you a PM to get your username/

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
jab1
Legend
Posts: 19,831
Thanks: 6,552
Fixes: 293
Registered: ‎24-02-2012

Re: Internet problems

Just wondering if this is merely a lease renewal?

John