Issue with Plusnet Broadband
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Issue with Plusnet Broadband
04-08-2022 4:11 PM - edited 04-08-2022 4:14 PM
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Hi there,
Looking for some advice on reoccurring issue with Plusnet service.
Router keeps disconnecting, red light, then orange light flashing, then blue. Over the past few months this has been occurring more frequently, and despite having an engineer out a couple months ago, issue keeps occuring.
Any ideas?
As my contract is due to end soon, I feel I have to part ways with Plusnet if issues can't be resolved.
Re: Issue with Plusnet Broadband
04-08-2022 4:21 PM
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@bofh86 Welcome to the forums. How old is the Hub?
Re: Issue with Plusnet Broadband
04-08-2022 5:02 PM
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As John says, give us more details. But don't do anything hasty, your problem could be a line fault which is responsibility of Openreach, and which will persist whatever your ISP.
Mike
Re: Issue with Plusnet Broadband
07-08-2022 9:04 AM
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Re: Issue with Plusnet Broadband
07-08-2022 9:09 AM
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Re: Issue with Plusnet Broadband
07-08-2022 7:52 PM
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@bofh86 It does sound like a possible duff router - can you post WAN logs, please.
Re: Issue with Plusnet Broadband
08-08-2022 4:22 PM
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Hi there,
I'm sorry to see you're having connection issues. I've tested your line and the tests aren't showing the cause for this.
Just to confirm, is your router plugged into the master telephone socket using the cables we've provided?
Re: Issue with Plusnet Broadband
08-08-2022 8:05 PM
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Thanks for your reply. Yes, connected into the master, and connected with correct cable.
Would it be possible to have an upgraded router?
Kind regards,
Ian
Re: Issue with Plusnet Broadband
08-08-2022 8:10 PM
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@bofh86 Before you go for a new Hub, it is possible there is another problem which that won't solve. Can you post the logs I asked for in message #6 please?
Re: Issue with Plusnet Broadband
10-08-2022 1:33 PM
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Hi Ian,
I can't send you an upgraded router as the one you have is out of its 12 month warranty.
I'd recommend giving my colleagues in our Customer Option Team a call on 0800 013 2632 as we may have to recontract you in order to send a Hub Two free of charge (bar postage fee of £6.99).
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