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Just moved home

lottiemouse
Newbie
Posts: 1
Registered: ‎28-10-2023

Just moved home

‎31-07-2024 3:22 PM

Hi I moved last Saturday 27th July 24. I am waiting to use my broadband, does anyone know when it will switch on at all please?
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MisterW
Superuser
Superuser
Posts: 16,461
Thanks: 6,341
Fixes: 455
Registered: ‎30-07-2007

Re: Just moved home

‎31-07-2024 3:43 PM

You should have received an email informing you when the order will complete

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,134
Thanks: 1,821
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Registered: ‎01-01-2012

Re: Just moved home

‎01-08-2024 2:08 PM

Hi @lottiemouse 

I can see your orders were delayed due to a cease on the line from the previous occupant's provider

That's completed now so we've been able to place the order and it's due to complete at some point today

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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