My broadband is due to be activated in two days, but my router hasn't been dispatched yet

[#1]

Hi there, 

I'm moving into a new property tomorrow and got a Plusnet subscription set up a week or so ago, with the activation date set for 29th November. 

It's now the 27th, and your website says my router "will be dispatched shortly." 

I hope that it can still arrive in time for the activation, as having WiFi is essential for my work. Did anyone else experience a similar situation?

Cheers!

[#2]

Hi Tom, welcome to the forums. Yes, this happens often as Plusnet likes to cut things fine. Suggest you give them a ring as advisers do not constantly monitor this forum. Just in case, what address did you quote them, could the router have gone to your new house perhaps?

Mike

[#3]

Thanks Mike. I will give them a call. 

Yeah, I gave my new address, but I would expect the website to tell me it has been delivered if that were the case... maybe it's just slow to update. 

Cheers,

Tom

[#4]

@tomjones - I can't find your account with the username you put on the community forum so if you can DM me with it, I'll have a look and see what's going on with the router. Cheers 

[#5]

Come on @James30  another new customer who can’t yet PM.