No or v low sync since Eunice

[#1]

Out in the rural countryside, my ADSL plods along at around 5-6mb sync speeds, often holding this for weeks or months at a time.

Since Friday, I'm struggling to sync at any speed - when I do see any action, I have very high SNR (15).

I assume my external line is damaged/waterlogged somewhere?

[#2]

@racingclub21 See https://community.plus.net/t5/Service-Information/How-to-get-help-with-your-service-during-the-bad-w...

[#3]

thanks, I saw that. Can appreciate its busy as well.

The bot told me everything is fine, which is obviously not true. I'll give it a day or two.

Starlink order also placed....

[#4]

Have you got a dial tone and a quiet line?

[#5]

thanks for the nudge.

I did plug my phone in on the Saturday & got dial-tone (which confused me a bit).

I tried again this morning & it's dead (which confuses me less).

Let's see what the plusnet bot says this time

[#6]

 Hiya @racingclub21,

I'm really sorry to hear you are having ongoing issues with your connection and phone line, as well as any inconvenience this is causing.

I have run a test on your phone line and it is showing an external fault, which I have reported to our suppliers for you. They have given us an estimated response time of 23/02/22 by midnight.

Our faults team will keep you updated here, but feel free to drop us a message after that time and I can chase an update for you. 

[#7]

thanks Sammy!