Not Getting Minimum Guaranteed Speed

[#1]

Hi there

I just joined Plusnet about a month ago. All is going well but I noticed my speeds are always below the minimum guaranteed speed I was given. 

The welcome email says:
'At peak times, we estimate that you'll get the following speeds on your line:
Download: 72Mb
Upload: 17 - 18Mb
Minimum Guaranteed Speed: 62.4Mb'

Upload speed is good but download is down a bit. Was hoping the speeds would sort themselves out after a month but no change.

[#2]

Guaranteed speeds are line sync speeds not data transfer speeds.

The only bits the ISP has some degree of influence over is the link speed. End to end speed is predicated on your device, your internal network and the performance of the target test service.

What line speed is reported by the router?

Was the speed test dove using WiFi or an Ethernet cable connected into the router with wifi switched off?

Can you be certain that no other device was using the internet during the test?

[#3]

@Townman with those estimates , particularly the 72Mb download, I suspect @danlally17 might be on an FTTP 80/20 connection ?

[#4]

The router is saying the following:

Downstream sync speed:

57.55 Mbps

Upstream sync speed:

18.999 Mbps

I only have a desktop PC plugged into the router via ethernet cable and my phone on wifi (5ghz). I turned off the wifi, did another test, and got similar results. As mentioned I've been with Plusnet for a month and it's pretty much around the same results when doing weekly tests.

[#5]

@danlally17  - you have posted in the 'Broadband' - FTTC - board, are you on FTTC or Full Fibre?

[#6]

FTTC

[#7]

In that case, can you post the result from your Technical Log - Information tab, obscuring your username, please?

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

[#8]

Attached

[#9]

Thanks for that. I notice your uptime is very short - have you intentionally rebooted/reset your Hub recently?

[#10]

Yes, yesterday, speeds were very slow for an hour or so. So did a reboot, and it seemed to sort itself out after that.

[#11]

Seems I was wrong about the FTTP possibility...

[#12]

@danlally17 In that case, given the other data shown in that screenshot, I am wondering if there is a fault on the Openreach circuit somewhere - you are obviously very close to the cab, and should be getting close to the suggested connection speeds.

[#13]

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@jab1 wrote:

... I am wondering if there is a fault on the Openreach circuit somewhere

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It would be worth eliminating the possibility of an internal issue, such as phone extension wiring, phone handset causing interference, DSL filter playing up, etc,  before getting Openreach involved.

@danlally17  can you post your router's technical log again, but with the router plugged in to the BT "TEST" socket ?

[#14]

Good point, @outcast . However, if the OP has recently moved to PN, he won't have a PSTN phone service, and we are not aware of which master socket he has.

[#15]

@jab1 

It is the presence of extension wires which gives rise to issues, not an active PSTN capability.  We do not know what was (is) there prior to the change in ISP.  There's good reason to suspect that the router is not plugged into the master socket ... of whatever flavour.

We've both been dragged down rabbit holes ignoring the potential impact of internal wiring.