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Pulsed dial tone
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Pulsed dial tone
30-05-2015 8:24 AM
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I've been waiting for a month for phone and broadband, got the phone working 11 days ago, the final date for Internet was yesterday ( after 3 previous failed promises) Still no internet, 3 green lights on modem but Internet light remains red. Now the dial tone on the phone has started to pulse, just like on the 'previous BT line' when the phone was on transfer.. I spent 30 mins. Yesterday on hold to service centre but lost the 'will to live' with the recorded announcements :-
Can anybody shed any light.
John
Can anybody shed any light.
John
Message 1 of 5
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Re: Pulsed dial tone
30-05-2015 8:42 AM
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Try dialling 1571 I think you have a message
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
To be is to do - Kant
do be do be do - Sinatra
Message 2 of 5
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Re: Pulsed dial tone
30-05-2015 8:54 AM
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The dial tone interrupt sounds like either a voice mail message or possibly a call divert in place.
Don't know if either would cause failure to connect to the internet - if it turns out to be neither and/or you can't regain a normal dial tone you may still have to join the CS queue if it still doesn't connect.
Don't know if either would cause failure to connect to the internet - if it turns out to be neither and/or you can't regain a normal dial tone you may still have to join the CS queue if it still doesn't connect.
Message 3 of 5
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Re: Pulsed dial tone
30-05-2015 9:30 AM
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... Or use the chat facility on the user portal http://plus.net
Also check your account details in the router - that is the most likely cause of the red Internet light.
Also check your account details in the router - that is the most likely cause of the red Internet light.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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Re: Pulsed dial tone
30-05-2015 12:07 PM
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The account hadn't been activated yet but it has been now and the OP is online.
They also have 1571 so I suspect that's the cause as per what other posters have put.
They also have 1571 so I suspect that's the cause as per what other posters have put.
Message 5 of 5
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