@Daf91 wrote:
... will not charge from the red/orange colour ...
Hello a warm welcome to the forums.
Which router?
If it is the Plusnet Hub One (white, with a coloured bar across the front) the we need to be precise about the colour...
- Red would suggest that the router has encountered a fault
- Orange suggests that the router cannot sync with the exchange / establish a PPP session with Plusnet
I have not found it easy to find a guide to the significance of the LED colours on the Plusnet on-line guides, however given that the Hub One is a rebadged BTHH5a this should help - https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-can-t-connect/what-do-the-ligh... - though that guidance is not entirely helpful. It is not clear if red indicates a router fault or a sync failure, leaving the possibility that orange is just a PPP session establishment problem. In dumbing down the technical content BT has made self help less attainable!
Exactly what colour sequence do you see? Does it go blue after green? What is the state of the "b" light?
Have you tried accessing the router administration pages as per the fault finding guidance in the user manual? That is check the account settings?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
