SNR reset please?
FIXED
Hi Bob,
Sorry to here you're in the same boat. Yeah, it's really frustrating; my router makes it quite clear what I'm capable of achieving - and that seems spot on, when I look at the BT Broadband Availability Checker. I have a clean, impact free line, my router shows my max sync at 42, as you can see, that's slightly nearer the low end, but I'm almost 10mbps below that! The fact is, as RealAleMadrid pointed out, my 9dB SNRM is a clear sign of banding. To be honest, I think in both our cases, there is an issue, either in the DP, the cabinet or the exchange - obviously not at our end. Like you, I find it difficult to believe that we can have long periods of downstream SNRM at 6, then suddenly up to 9.
I shall carry on pushing till I get this sorted.
| Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date | WBC SOGEA Availability Date | Left in Jumper | ||
|---|---|---|---|---|---|---|---|---|
| High | Low | High | Low | |||||
VDSL Range A (Clean)  |
50.5 | 35 | 10 | 7 | 32.4 | Available | Available | -- |
| VDSL Range B (Impacted) |
49 | 32.4 | 9.8 | 6.5 | 27.4 | Available | Available | -- |
| Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Range (Mbps) | Availability Date | FTTP Install Process |
|---|---|---|---|---|---|
| WBC FTTP | Upto 1000 | Upto 220 | -- | Available | 1 Stage |
| ADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | ADSL Availability Date | Left in Jumper |
|---|---|---|---|---|---|
| WBC ADSL 2+ | Up to 5 | -- | 4 to 6 | Available | Yes |
| WBC ADSL2+ Annex M | Up to 5 | Up to 1 | 4 to 6 | Available | Yes |
| ADSL Max | Up to 4 | -- | 2.5 to 7 | Available | -- |
| WBC Fixed Rate | 2 | -- | -- | Available | Yes |
| Fixed Rate | 2 | -- | -- | Available | -- |
| SOADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | WBC SOADSL Availability Date | Left in Jumper |
|---|---|---|---|---|---|
| WBC SOADSL 2+ | Up to 5 | -- | 4 to 6 | -- | Yes |
| SOADSL Max | Up to 4 | -- | 4 to 6 | -- | -- |
| SOADSL Fixed Rate | Up to 2 | -- | 2.5 to 7 | -- | Yes |
| Observed Speeds | VDSL | ADSL |
|---|---|---|
| Max Observed Downstream Speed | 34.99 | 7.35 |
| Max Observed Upstream Speed | 7.87 | 1.08 |
| Observed Date | 2022-03-03 | 2020-12-14 |
| Other Offerings | Availability Date |
|---|---|
| VDSL Multicast | Available |
| ADSL Multicast | Available |
| Premise Environment | Status |
|---|---|
| Bridge Tap | U |
| VRI | N |
| NTE FacePlate | N |
| Last Test Date | 18-02-2022 |
| Exchange Product Restrictions | Status |
|---|---|
| FTTP Priority Exchange | N |
| WLR Withdrawal | N |
| SOADSL Restriction | Y |
Hi @AMC1973
I'm really sorry for the confusion.
I've done some digging and I can see as of yesterday the banding on your line is showing as "Downstream: 0.128M-35M with Retransmission (Low). Upstream: 0.128M-10M with no error protection" and a sync speed of 34998. Interestingly, your router stats is showing a sync of 33478, so it doesn't actually appear to be banded.
I've however added to the caution counter reset tracker to request the banding is lifted for your line, which should go through within the next 3 working days. Let me know how it goes.
@BobR1, I'm aware of your connection issues and someone should be getting in touch with you shortly about them.
I would like to say though that there isn't anybody at Plusnet or Openreach who throttles your speeds.
I haven't arranged for your line to be reset, because you are already on the highest profile "Downstream: 0.128M-80M with Retransmission (Low). Upstream: 0.128M-20M with no error protection"
Hi @AMC1973
No problem, aye keep me posted on how it goes.
It's hard to provide an explanation, because our tests aren't showing any causes for this.
We've already arranged an engineer to check things out from their side but it looks like they've not been able to figure it out either and have been unable to investigate further as your speeds are within expectations.
Hi @AMC1973
Thanks for the insight!
I'd personally take "Downstream Rate Assessment" on a GEA test with a pinch of salt as a more advanced diagnostics tool we have also shows the line's in good condition over the last week, albeit the data is back from the <8th March.
I agree with what you've said and I don't think it's normal for your speeds to fluctuate like that.
It's tricky because with FTTP available, engineers may not be too inclined to do any major work on the copper infrastructure, but if your speed drops further I'd say we should replace the router as the next step, and if you still have issues, depending how much your speeds drop by, it may be worth calling out an engineer to take another stab at the problem.
On the FTTP front, it's in our sights and the good news is that the finish line may be near... I can't give a date though.
Let me know how things go over the next week or so. 
