Slow download speed

[#1]

I've been contracted for little under two years and my mbps is significantly lower than I'm guaranteed

[#2]

A little more detail would help us to help you. What is you minimum guaranteed speed, what are getting (over WiFi or Ethernet)?

[#3]

I use the Ethernet cable and I receive on average 7 mbps however my contract is for a guaranteed minimum of 36mbps

[#4]

OK - you have a fault - contact Customer Support tomorrow (0330 123 9123)

[#5]

@Troypowell42  Hi, before we get stuck in can you reboot the router and test the speed with an ethernet cable because your router has experienced a reboot for at least 37 days?

If issues persist can you send in a picture of the back of the router and phone socket please or we can ring you to go through everything in one go.