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Slow speed,

melb1000
Newbie
Posts: 1
Registered: ‎21-12-2022

Slow speed,

‎21-12-2022 8:56 PM

Hello,
Signed up to unlimited fibre extra, pre contract states guaranteed minimum download of 43.7Mbps. getting around 35Mbps constantly and an upload of around 5Mbps. These figures are around the unlimited fibre speeds. The router is set to 40Mg downstream, and upstream is set to 20Mb. Openreach speed check is no difference.
Below is a copy of my online account details. Thanks.
Product: Unlimited Fibre Extra
Estimated Download Range: 32 - 36Mbps
Estimated Upload Range: 4 - 5Mbps
Minimum Guaranteed Speed: 29.2Mbps
Current Line Speed (Download): 78Mbps
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Townman
Superuser
Superuser
Posts: 23,916
Thanks: 10,132
Fixes: 174
Registered: ‎22-08-2007

Re: Slow speed,

‎23-12-2022 11:30 AM

Have you restarted the router since changing the product?

@melb1000 wrote:
The router is set to 40Mg downstream, and upstream is set to 20Mb.
Current Line Speed (Download): 78Mbps

What do you mean by "SET TO"?

Can you please post your router stats from the router's admin interface (Advanced / Technical log).

The fact that the current line speed reports 78mbps suggests that all is as it should be for fibre extra.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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