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Smart tv can't connect to plusnet wifi

stuartallen1874
Newbie
Posts: 3
Registered: ‎24-10-2022

Smart tv can't connect to plusnet wifi

I am unable to connect our smart tv to the network, never had this issue with previous provider.
The Wi-Fi connects to all other devices and speed is fine, it's just the tv.
It won't even find the network when searching.
Any help is appreciated.
6 REPLIES 6
jab1
Legend
Posts: 19,530
Thanks: 6,452
Fixes: 290
Registered: ‎24-02-2012

Re: Smart tv can't connect to plusnet wifi

What make/model TV?

John
stuartallen1874
Newbie
Posts: 3
Registered: ‎24-10-2022

Re: Smart tv can't connect to plusnet wifi

It's an LG webOS
jab1
Legend
Posts: 19,530
Thanks: 6,452
Fixes: 290
Registered: ‎24-02-2012

Re: Smart tv can't connect to plusnet wifi

Have you successfully connected it previously? Have you tried resetting it to default?

John
stuartallen1874
Newbie
Posts: 3
Registered: ‎24-10-2022

Re: Smart tv can't connect to plusnet wifi

Never had the issue with sky. Just changed to plus net and then this happens.
jab1
Legend
Posts: 19,530
Thanks: 6,452
Fixes: 290
Registered: ‎24-02-2012

Re: Smart tv can't connect to plusnet wifi

As I asked - have you tried resetting the TV? It may still be looking for the SKY connection.

John
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Smart tv can't connect to plusnet wifi

Hey @stuartallen1874,

I'm very sorry to hear that you've encountered this issue. Have you had a chance to try connecting the TV via Ethernet cable, to see if that works?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team