cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Speed decreased

reapingdarkly
Newbie
Posts: 2
Registered: ‎18-11-2022

Speed decreased

‎18-11-2022 11:37 AM

I've recently had a line fault that's been fixed and due to all the disconnects while I was waiting for my love to be fixed my line speed had dropped from around 60mbps to around 20.

What I was wondering is would this go back up on its own or will something need to be done to get it back up?
Message 1 of 3
(570 Views)
0 Thanks
2 REPLIES 2
Townman
Superuser
Superuser
Posts: 23,664
Thanks: 9,984
Fixes: 167
Registered: ‎22-08-2007

Re: Speed decreased

‎18-11-2022 8:27 PM

Hello,

That all depends...

Can you please post your router stats and advise if you are on a fixed IP address?  If you do not know what one of those is, you are probably not on one!!

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Message 2 of 3
(520 Views)
0 Thanks
reapingdarkly
Newbie
Posts: 2
Registered: ‎18-11-2022

Re: Speed decreased

‎19-11-2022 7:48 PM

Yes I do have a static IP address and the information from my modem about the connection

VDSL2 Information (VDSL2 Firmware Version: 576D17_A/B/C )
Profile 17A
State SHOWTIME
UP Speed 7892 (Kbps)
Down Speed 21555 (Kbps)
SNR Upstream 6 (dB)
SNR Downstream 6 (dB)

And this is the info from my firewall about it

WAN interface (wan, pppoe0)
Status up
PPPoE
up
Uptime 00:10:44
MAC address 00:00:00:00:00:00 - XEROX CORPORATION
MTU 1492
IPv4 address 80.229.143.157/32
IPv4 gateway auto-detected: 195.166.130.254
DNS servers 213.120.234.42
213.120.234.38
In/out packets 118698400 / 37828791 (147.36 GB / 5.19 GB)
In/out packets (pass) 118546868 / 37828784 (147.35 GB / 5.19 GB)
In/out packets (block) 9256282 / 7 (148 KB / 416 bytes)
In/out errors 0 / 0
Collisions 0

The short connection time is for the firewall is just where I swapped the ethernet cable over to my laptop to load the config page of the modem.

Hopefully the formatting of this came out ok as I've posted from my phone.
Message 3 of 3
(494 Views)
0 Thanks