Speeds lower than estimates with recent house move

[#1]

Recently moved house - struggling to get more than 50mbps at the new address

[#2]

@domejunky What does https://www.broadbandchecker.btwholesale.com/#/ADSL say for your phone number/address? Obscure personal details in the pasted result.

[#3]

@jab1  - Thanks for the response. I attached the result from that link to my previous post...

[#4]

Sorry, didn't spot that. What does a current speed test from BTW Performance Tester  say? Your BTw report does look a bit dismal, given the anticipated speed on there. What is is your PN profile - although that is a bit suspect these days?

[#5]

@jab1 About what I'm seeing day-to-day - what is a PN Profile?

[#6]

Thanks - that confirms the original report. Which router/Hub are you using? If it is one of the PN Hubs, can you post the data from the page obtained from the relevant guide below?

For the Hub One -

Navigate from the Home Screen to Troubleshooting > Helpdesk

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Ignore the 'PN profile request'

[#7]

@jab1 It's a Hub Two, came with me from my previous address

[#8]

Are you on FTTC or Full Fibre - that looks a bit odd?

[#9]

@jab1 FTTC - The irony is my old address got Full Fibre just as we left - this place isn't even scheduled

[#10]

@domejunky OK. That makes me suspicious, as some information is missing and some of it is wrong. Sorry to keep asking for information, but as a Community member, I can only go on what I can see. can you post your Broadband page (as screenshot below (but obscure personal details)?

[#11]

@domejunky 

Are you connecting the Hub Two using a DSL cable directly to the Openreach Master socket or to something else?

[#12]

@jab1 

[#13]

@Dan_the_Van I have an Openreach Modem between the Hub Two and the wall socket - as supplied by Plusnet - do I not need this anymore?

[#14]

@domejunky Get rid of the Openreach modem - there is one built into the Hub 2.

[#15]

OK, Modem gone. Speeds are already up by a few Mbps. I imagine there's a few days of handshaking to happen now?

What's weird, I was sent an upgraded modem with the Hub2 - I've got 2 now