Struggling with set up

samuelpcook · ‎18-05-2023

Hello all,

My “go live” date is today and I’ve had an email saying “Home Phone - Your service is ready to use” , when I plug in my router it just flashes orange for a bit and then stays orange. Any ideas?

Thanks

Sam

MisterW · ‎30-07-2007

“Home Phone - Your service is ready to use”

That means your telephone service is ready. Your broadband service hasnt been activated yet, you'll get another message when it has.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

samuelpcook · ‎18-05-2023

Thank you for getting back to me

Given my live date is today, will broadband be activated today?

MisterW · ‎30-07-2007

It should be, but I'm not staff so have no access to the status of customer orders. I'm just using my experience of the order process to advise on the normal expectations.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MatthewWheeler · ‎01-01-2012

Afternoon @samuelpcook

Sorry for how long it took to reply.

Are you all up and running now?

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button

Matthew Wheeler
Plusnet Help Team

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