Unlimited Fibre Broadband Speed Massive Drop

[#1]

If that was aimed at me, I wasn't trying to be funny. As you don't answer questions, it is difficult to know what is happening.

[#2]

Is it possible to arrange an engineer visit for a day when your son's home? Assuming he's over 18 that is.

Apologies, admittedly I clicked the like button by accident while scrolling through. ‌

[#3]

please cancel my account and let me know what the early cancellation fee is.

[#4]

I'm afraid we can't cancel accounts online so you'll need to call my colleagues in the cancellations team on 0800 013 2632. We have more detail here https://www.plus.net/help/legal/cancellation-policy/ on our cancellation process.

Let me know however if there's any way I can arrange another engineer visit as I'd love to get this fixed for you.