Useless Plusnet Now ??

[#1]

Unfortunately it is no faster

peed Test History

 Test Again

Date/Time	Avg Down	Avg Up	Provider
21-01-2022 15:52:58 (GMT)	1.4 Mbps	0.6 Mbps	Plusnet	view result
03-01-2022 11:57:26 (GMT)	1.6 Mbps	0.6 Mbps	Plusnet	view result
03-01-2022 11:47:54 (GMT)	0.6 Mbps	0.3 Mbps	Plusnet	view result
03-01-2022 11:46:53 (GMT)	1.3 Mbps	0.2 Mbps	Plusnet	view result
31-12-2021 12:59:34 (GMT)	1.0 Mbps	0.2 Mbps	Plusnet	view result
30-12-2021 11:49:07 (GMT)	1.2 Mbps	0.4 Mbps	Plusnet	view result
30-12-2021 11:48:22 (GMT)	1.1 Mbps	0.2 Mbps	Plusnet	view result
29-12-2021 17:56:03 (GMT)	1.1 Mbps	0.5 Mbps	Plusnet	view result
29-12-2021 10:25:45 (GMT)	1.1 Mbps	0.6 Mbps	Plusnet	view result

[#2]

System Up Time 03:43:49

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN PPPoA 1380959 1663577 0 70431 160505 03:41:29 LAN1 Link down 364389 277608 0 29200 2949 03:43:33 LAN2 100M/Full LAN3 1000M/Full LAN4 Link down WLAN b/g/n 145M 719335 549600 0 61069 6365 03:43:02 WLAN a/n 300M 69982 35825 0 5468 351 03:42:56

ADSL Link Downstream Upstream Link Rate 1871 Kbps 875 Kbps Line Attenuation 69.0 dB 43.8 dB Noise Margin 6.1 dB 6.2 dB

[#3]

Either the re profile to 3dB has not taken or the DLM has already decided it is not sustainable.

[#4]

Have not seen any alterations at all Would love to try

[#5]

Hey all, the current profile on the line is WBC 160K - 24M No delay (INP 0) 6dB Downstream, UC No delay (INP 0) 6dB Upstream (ADSL2+), doesn't look like we've budged it down to 3dB as of yet, I personally wouldn't recommend it given the drops that we're already seeing at 6dB, though I'd be more than happy to go on either the upload or the download. I'm around until 16:30 today if you'd like to let me know.

[#6]

Surely we could try at 3      I would be pleased to try Thank you 

I must say I am surprised  that Plusnet make no provision for my type of line 

[#7]

What do you mean by “provision” and why do you point to Plusnet in a manner which infers failing similar to the post topic?

It’s not Plusnet who have placed your home at a distance from the exchange greater than the viable distance for reliable ADSL.

It’s not Plusnet who own the infrastructure.

It’s not Plusnet who determine what the infrastructure can do.

It’s not Plusnet who wrote the laws of physics.

What magic provisions do you want? Do you understand what SNRM is? Do you understand that lowering the SNRM is likely to increase disconnections, line error rate and REDUCE usable data through put speeds?

I understand the frustration of being on a long copper circuit but what provisions (magic) do you expect of Plusnet (or any other ISP) using the same BT Openreach owned copper circuits? At 6.5km ADSL is going to be very marginal … if it works at all.

Frankly the “provision” you are looking for is for BT Openreach to modernise your local infrastructure.

[#8]

Well !!!! I pay Plusnet  for this  and have lived here 86 years and dont intend to move 

[#9]

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@stathe wrote:

Not sure why the 2 wires were replaced maybe not compatible any more the Netgear has been good  I am reluctant to change as I will have to get someone to do it for me ,when at home 

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I can't see why a 2 Wire router should suddenly become "incompatible". It's surely worth trying if you were happy with it before.

If the line won't sustain ADSL2+, the 2 Wire supports ADSL2 and basic ADSL. Not sure whether it automatically switches between modes or if it has to manually set.

[#10]

Changed from 2 wire long time ago I just cant remember why I just dont understand any of it and rely on occasional family visitors , who live near an exchange and pay no line rental and a lot less than I do for Plusnet , even paid to change 

[#11]

I do agree with @Townman, in that reducing the downstream SNR to 3dB is likely to cause an increase in disconnections, especially given the line length, though this is can be changed again in the future, so I've gone ahead and have made the adjustment.

I also agree, in that while you do pay us for a service, the service you pay for is solely based on the infrastructure available in the local area. When signing up / re-contracting, we clearly advise you on the speeds that you're likely to get.

[#12]

I can't see why a 2 Wire router should suddenly become "incompatible". It's surely worth trying if you were happy with it before.

If the line won't sustain ADSL2+, the 2 Wire supports ADSL2 and basic ADSL. Not sure whether it automatically switches between modes or if it has to manually set.

Oooh, there's a blast from the past. I used to swear by the 2700HGV when on ADSL , they were the D's B's for long lines. IIRC they would automatically negoiate down to ADSL2 & ADSL if it was beneficial but its been so long since I used one I may be wrong. The only problem myself and other colleagues saw when using them was power supply failures. I'm pretty sure we solved those by getting a third party PSU that could deliver more current. ISTR we had about 6 of the things between us, they're all probably stashed away somewhere in the office now where no-one will find them.😁

@stathe if I were you I'd get someone to try the 2wire again...

[#13]

Seems O K should I switch it on and off now

[#14]

“ I just dont understand any of it and rely on occasional family visitors , who live near an exchange and pay no line rental and a lot less than I do for Plusnet”

That is really somewhat core to the issues. You don’t understand how this works, you are not heeding the advice offered here, but want to tell us how things should be. Living nearer an exchange is a far different scenario to yours. Not paying for a line? Who with? You cannot have an internet connection without a line. OK some (I think only Zen) do offer a service without voice - but the cost of the line is bundled into the broadband costs … and Zen are more expensive than Plusnet.

The piece of the jigsaw which you are not seeing is that somewhere along your long line, the circuit will run adjacent to VDSL services. They can inject noise into ADSL services (cross talk) which increases as more people take up VDSL where available.

Have you enquired of your local council of plans to bring fibre to your location? https://www.openreach.com/fibre-broadband/fibre-community-partnership

[#15]

Hi @stathe

I've had another look into this and what are your thoughts on regrading the service to ADSL1, if you're still having issues?

In theory, this should provide a more stable speed due to the different exchange frequencies it uses compared to ADSL2+.