V slow page loading

[#1]

Had plusnet for a week and it's painfully slow to load new pages.
It's fine to view HD video on utube, but takes over a minute to load a new page if it doesnt time out
Anything I can do?

[#2]

Hi there, I've just checked over your account and can see you called in yesterday. We gave you some things to try out to resolve it, can you let me know how things went when you've been able to try that out please?

[#3]

Changed wifi channels but still slow loading new pages and links even stood information of the router

[#4]

Thanks a lot, is it happening the same on more than one device? - Adam

[#5]

All devices in the house, Android, apple and microsoft

[#6]

Are any WIRED devices showing issues?

Do you have multiple WiFi access points?

Are there any ethernet over power adapters in your configuration?

[#7]

If possible @Davegan could you connect a device to the router with a network cable and see how the speeds compare when connected to it that way? - Adam

[#8]

Multi WiFi devices connected, only 1 WiFi router
No ethernet power adapters
Will connect laptop via ethernet and advise in a few days

[#9]

Tried lots of devices, windows laptops are OK both WiFi and connected.

Android mobiles struggle to load pages, apple mobiles are OK.

There are 3 Android phones in the house and all struggle to load pages

Assuming that the router is working correctly, I suspect that the problem is that the 2.4 and 5ghz signals use the same said, but I can't find a way to  separate them on the plusnet 2 router.

Any guidance ?

Thanks

Dave

[#10]

I disabled the 2.4 and the 5ghz was slow loading pages

I then disabled the 5 and the 2.4 worked much better.

So it appears that the 5ghz wifi is the problem, we've tried this on multiple channels and I have a WiFi scanner, there is no neighbour interference.

D

[#11]

On the basis of your observation that all devices other than androids work without issue, one has to suspect the android platform.

There is a legion of reports on Google of slow WiFi performance with android, many citing the fact that the phones are "slow".

[#12]

We've had the Android phones for a few years and there were no problems with them loading pages on Vodafone or on BT supplied wifi routers. So the problem is not with the phones.

I'm not happy with this level of support.

Pathetic

[#13]

Cheers for your time on the phone just now, please see how things are when browsing over a wired connection as that will help us identify the issue and I'll call again on Monday to follow things up with you. I've documented everything we spoke about on your account here: https://www.plus.net/wizard/?p=view_question&id=234295004

[#14]

Cheers for taking my call, as agreed I'll call next week to follow things up with you. 

[#15]

I've just tried calling to follow up with you but there was no answer. I left a quick voicemail and will give you a try again tomorrow.