Very slow connection speeds

ianbrisland · ‎17-11-2017

I am currently getting 3.9 Mbps download, 10.96Mbps upload on a package I should be getting a lot more.

Baldrick1 · ‎30-06-2016

@ianbrisland Welcome to the Communuty forums.

Report a fault using the mobile bot. See https://www.plus.net/help/report-a-problem/broadband/#broadband

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ianbrisland · ‎17-11-2017

I have already text in Help but no reply.

adamwalker · ‎27-04-2007

Hi @ianbrisland

I've just been taking a look at this for you and line tests aren't showing signs of any faults or obvious causes for this. Have you been connecting over WiFi whilst you've noticed the slow speeds?

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team

Townman · ‎22-08-2007

@ianbrisland

Data speed tests are not overly helpful - what SYNC speeds does the router report?

If you want to do data speed tests, they MUST be done over a wired connection to offer any meaningful assessment of your link speed.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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