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Wireless connection issue

Noumenalism
Newbie
Posts: 1
Registered: ‎14-12-2023

Wireless connection issue

Hi!
Can anyone advise why the wireless connection from my BT keeps dropping off when my daughter is online gaming? Additionally, it may be unrelated, but my printer has decided to stop printing wirelessly from my laptop.
Many thanks in advance for replies.
Attempting to diagnose any problems I came up with this:

Test the connection to your ADSL service provider
Test ADSL Synchronization: PASS 
Test ATM OAM F5 segment ping: FAIL 
Test ATM OAM F5 end-to-end ping: FAIL 
 
 
It's probably unrelated but I'm no great techno

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2 REPLIES 2
Mr_Paul
Seasoned Pro
Posts: 719
Thanks: 231
Fixes: 12
Registered: ‎07-06-2022

Re: Wireless connection issue

@Noumenalism 

Can anyone advise why the wireless connection from my BT keeps dropping off when my daughter is online gaming?

 

Are you a BT Broadband customer, or Plusnet? If the former, the BT Customer forums are here:

https://community.bt.com

 

Anonymous
Not applicable

Re: Wireless connection issue


@Noumenalism wrote:


... ... the wireless connection from my BT keeps dropping off


 

What is a "BT" ?  -  BlueTooth ?

 

 


@Noumenalism wrote:


... ... why the wireless connection from my BT keeps dropping off when my daughter is online gaming?

 

What are the symptoms ?

Does the wireless indicator show a disconnection ?,  or does the wireless remain connected but the traffic stalls ?

 

 


@Noumenalism wrote:

... ... when my daughter is online gaming?

 

Does she have a wired Ethernet connection ?

What is she playing on ? - a console, a PC - and if a PC is it  a program or using a web browser ?

 

 


@Noumenalism wrote:


Test the connection to your ADSL service provider

 

Are you definitely on ADSL, and not FTTC or full fibre ?

 

 


@Noumenalism wrote:

Attempting to diagnose any problems

 

Try this -

Using a WIRED connection, when NOBODY is using your internet, run this test - https://www.waveform.com/tools/bufferbloat 

Then post back here a screenshot, showing the "Bufferbloat Grade", "Latency", and "Speed" results

 

 


@Noumenalism wrote:

 

... ... my printer has decided to stop printing wirelessly from my laptop.

 

What printer is it ?

Check the manufacturers website, and install the latest printer firmware, and updated printer drivers for your PC etc.

Then try resetting the printer back to factory settings, and then re-installing as if it was new.