can't place orders - We can't run a line check at your address at the moment.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Business
- :
- can't place orders - We can't run a line check at ...
can't place orders - We can't run a line check at your address at the moment.
04-10-2021 10:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I managed to place one order for business fibre. I need to place another 16. I finally found time to do it now.
But, I can't place the orders.
I get:
"We can't run a line check at your address at the moment.
Please wait a few minutes and then try again."
The brower's dev tools seems to suggest this might be linked to the Facebook outage.
Why facebook is preventing me from placing business broadband orders is just beyond me. facepalm. Yes, I know. Analytics.
I guess I'll have to try tomorrow whilst trying to deal with all the usual stuff.
Re: can't place orders - We can't run a line check at your address at the moment.
04-10-2021 11:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
oh, hmm, I have managed to order a couple more.. I skipped those other two that I had tried.
Maybe it's something about the postcodes...
Re: can't place orders - We can't run a line check at your address at the moment.
04-10-2021 11:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I managed 11 of the 17. Seems to be just those addresses. I'll let facebook off
Re: can't place orders - We can't run a line check at your address at the moment.
05-10-2021 3:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hey @carl0s,
Sorry to hear you ran into this issue - have you since gotten this sorted out?
Re: can't place orders - We can't run a line check at your address at the moment.
06-10-2021 8:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi. I did it over the phone, and Matt was very helpful, got me through the remaining five very quickly, did a great job.
cheers,
Carl
Re: can't place orders - We can't run a line check at your address at the moment.
06-10-2021 1:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's great to hear @carl0s, I'm glad to hear it's been sorted!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Business
- :
- can't place orders - We can't run a line check at ...