Community Site Maintenance 11th June
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Re: Community Site Maintenance 11th June
30-07-2014 1:33 PM
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This thread is about the Community Site Maintenance.
Re: Community Site Maintenance 11th June
30-07-2014 1:44 PM
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Quote from: Chris Or as per my previous post, we could start a new thread.
If you separate them out, you will end up with two lists of priorities... Which list would have the highest priority?
Quote This thread is about the Community Site Maintenance.
Then wouldn't that belong in the Community Site and Forums section rather than feedback?
Re: Community Site Maintenance 11th June
30-07-2014 1:51 PM
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The other thread you've linked to, doesn't just have priorities on it, but happy to move it into the Feedback section if we feel that it would be better placed there?
Re: Community Site Maintenance 11th June
30-07-2014 2:09 PM
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I'm not going to pick a fight with you in your final days here, but there have been a number of "what do you think the priority list ought to be" which the other two CP's have (many be understandably due to a lack of resources and management support) not had time to examine and prioritise.
The good folk who have kept this boat afloat are moving on; there's a new broom and it's their responsibility to pick up those existing lists and do something with them before forum members are asked to start creating new ones. Jess has run her flag up the pole. It now needs to be saluted!
As for the forum specifically - just fix the variable performance. Some changes were made a few weeks back which made a marked difference but looked like the double posting logic became a bit over zealous and the improvements got regressed. Don't know what happened to that activity, but may be it needs revisiting. Personally if I'm giving my time for free here, I'd like it not to be wasted / hampered by a treacle like response over my 5Mbps line, to say nothing of OldJim's 3Mbps line!
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Community Site Maintenance 11th June
30-07-2014 2:11 PM
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I honestly don't think starting another thread will make much difference. I think we are just moaning in as many high visibility places as possible because Plusnet really MUST put this at the top of the priority list aside of issues that seriously affect Network performance or incorrect (over-charging) Customer billing and Getting Call centre times down. I think you guys know only too well where the main issues lie and where the priorities need to be.
What I am not convinced about is that this not so new CEO has a clue and his only concern is getting more customers which is only making existing issues far worse.
Re: Community Site Maintenance 11th June
30-07-2014 2:34 PM
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