Hello all!

[#1]

The Digital Care Team look after all internal and external communications for the company, as well as looking after the public avenues for support - Twitter, Forums, etc.

[#2]

You might remember them (if you were around), by their previous name - the Comms Team.

[#3]

Quote from: idlewis

what is Digital Care?

Plusnet's new travelling nail bar. Hadn't you heard? We've all had them done. 
Gabe

[#4]

yes they seem to come here, get a bit of polishing done and disappear

[#5]

And now it's time for me to say goodbye, my secondment has come to an end as I've been asked to help out in the Support Centre Centre in a new role. I'll be taking up this role pretty soon, probably before the end of the week so thanks to everyone for making me feel welcome, both on the Digital Care Team and in the Community Forums.
I'm sure you'll see me around every now and again and you may even see me back for a little longer in the future but for now, So Long, and Thanks for All the Fish

[#6]

Thanks for your hardwork over the last few months Ben, it's been appreciated within the Digital Care team and more importantly by the customers. I'm sure you'll do well at your new role and we'll see you around the forums from time to time.

[#7]

Come back soon Ben..
B.

[#8]

Best of luck in your new role mate, I'm sure you'll make a big difference. Sorry to see you leave us so soon

[#9]

has your investigation into what I posted been handed over?

[#10]

Don't worry, it will be.

[#11]

Best of luck Ben and thanks for the excellent service here and at TBB
http://forums.thinkbroadband.com/plusnet/t/3905097-re-slow-slow-slow.html

Quote

All, By way of closing this thread, I can happily report that I have finally traced the problem to *my* router; which I'm glad to say, a firmware reset resolved.....but it was down to Ben supplying an alternative router for me to compare against that made it all possible. As I said many, many posts ago, he has reminded of Samara and her going the extra mile. I still feel I was correct in saying this and in my experience, he does a fantastic job looking after his customers when given the opportunity to do so. I hope his management pickup on just how good he is and realise how every CS agent should aim to do what he does in the way he does. You think I am very happy? You bet I am. Graham

[#12]

Good luck Ben.
You've done a great job on your secondment and have made a lasting impression.
I'm sure you'll do equally exceptionally well in your new role.

[#13]

Ben was a star, a role model for todays delinquents and  sad sad netters.

[#14]

See you around Ben, Thanks for the help you have given me here on the forum and may I wish you all the best In your new role.
Cheers,
                Steve