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Residential Refresh 2014 FAQ

Lorian
Grafter
Posts: 704
Thanks: 5
Registered: ‎31-07-2007

Re: Residential Refresh 2014 FAQ

That's as bad as my bank introducing a new higher savings rate, not telling me, ad then insisting I ring them to get the new account....
Lorian
Grafter
Posts: 704
Thanks: 5
Registered: ‎31-07-2007

Re: Residential Refresh 2014 FAQ

Quote from: x47c
....presumably because your distribution cabinet has not yet been upgraded to be fibre capable

Umm, no i,m already on fttc.
chrcoluk
Grafter
Posts: 1,990
Thanks: 5
Registered: ‎11-12-2013

Re: Residential Refresh 2014 FAQ

Quote from: Townman
Jelv,
As I've suggested before, speed based charging is the only way to get BTOR to fix their infrastructure.  25p per month per Mbps across all services.  The more you get the more you pay and you don't pay for what you can't get.
Everyone has to have a dream!

I agree to an extenct, not to the extreme of varying it for every mbit, but burst speed charging should be at the port level.
Now the funny thing is that is how broadband is charged for in most places of the world, and its also how BT were charging before ofcom intervened back in the early 2000s.
The method of charging e.g. the same for a fixed 512kbit product the same as a up to 8mbit adsl product, was artifical pricing, by ofcom to reduce pricing of higher headline speeds.  BT were compensated by allowing to charge excessive amounts on the backhaul.  This is one reason why BTw backhaul got so expensive.
With FTTC speed based charging has been reintroduced but only to a small factor of the overall charge, the difference on the VDSL port from 40/2 to 40/10 to 80/20 is still very small and is still largely subsidised by the backhaul.
When BT 21CN came out with ads2+ services it made me feel sick that 24mbit services were cheaper than 8mbit and there was still no financial give back for those with crappy lines.
At least FTTC has improved this somewhat in that the average speeds are higher on the scale than on adsl, and that even a poor FTTC line still is a half decent service, and of course there is lower speed products which are cheaper to compensate.  But it isnt enough in my view and I would like to see much bigger differences in price between different speed products.
The reason it came about is mainly because ofcom didnt like that on the old pricing 2mbit adsl was considered out of reach to joe bloggs costing over £50 a month.  This is the major downside of speed based charging tho.
Basically would either have to reduce the price for lower speeds to the point they may be loss making, which in turn could have isp's refusing to provide a service to poor lines.  Or keep prices as they are for low speed lines but push up the price for higher speed services eg. £40-50 month for 80/20.  This would probably cause a consumer backlash and takeup would plummet.  There is maybe a middle ground where perhaps £30 a month or so for 80/20, with backhaul costs remaining high to partially compensate.
Regarding low cost and high cost areas, its very liikely it costs many multiples more to supply a remote village than it does a metro area.  The £7.50 I imagine is actually not enough,  Again if we compare to other countries, we have much better broadband in rural areas than others do, most countries dont even bother or just stick with low speed adsl at best.  This has probably held back city areas, as likewise our broadband in city areas is poor compared to other countries.  In the UK I think most isps are using the low cost subsisidy to subsidise high cost areas as they have fixed pricing regardless of area, plusnet is the only one I know off that varies it.
goldenfibre
Seasoned Pro
Posts: 3,365
Thanks: 177
Fixes: 12
Registered: ‎01-06-2010

Re: Residential Refresh 2014 FAQ

Quote from: w23
I saw a staff post somewhere saying you had to call in to make that change.  Mine was exactly the same so I called in and am changing to the new 40/20 unlimited from 80/20 at the end of this week.

Why would you change from 80/20 to 40/20?
jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Re: Residential Refresh 2014 FAQ

Quote from: goldenfibre
Why would you change from 80/20 to 40/20?

Because some people are not obsessed by speed for speeds sake and if a cheaper product is available which is more than adequate for their needs it's a no brainer to swap.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
goldenfibre
Seasoned Pro
Posts: 3,365
Thanks: 177
Fixes: 12
Registered: ‎01-06-2010

Re: Residential Refresh 2014 FAQ

Yes but it could end up a new contract if upgrade or downgrade? And discount could be loser too. Does I make this sense?
RobPN
Seasoned Hero
Posts: 5,311
Thanks: 2,811
Fixes: 13
Registered: ‎17-05-2013

Re: Residential Refresh 2014 FAQ

Quote from: jelv

Because some people are not obsessed by speed for speeds sake and if a cheaper product is available which is more than adequate for their needs it's a no brainer to swap.

Precisely!
I hadn't looked at the new pricing structure, but I'm kicking myself for not keeping up with things.  I hadn't realised that the price for Unlimited fibre @ 80/20 speeds had been increased by £2.50pm to £22.49 (+ line rental), so presumably as I don't have (or want) PNs phone service it would cost me another £2.50 on top of that.
Due to the above price increase it looks more likely I'll only be ordering the 40/20 service if I ever get round to installing my planned conduit for routing of the FTTP cable through my house which has now been available to me for just over a year.
Damn!

Looks like I was jumping the gun thinking the price for 80/20 had been increased, just noticed this under details for the product
Quote
If you opt to switch your phone service to Plusnet, we'll reduce your monthly broadband price by £2.50 for as long as you keep your phone line with us.

So it appears nothing has changed in that regard.
However, I might still go for the 40/20 product if it's available on the FTTP trial as that would appear to be a saving of £5.00 per month.
Yes, 80Mbps would be better, but as I don't download 24/7 I could probably survive on 40Mbps. Wink   The 20Mbps U/S would be very welcome.  Smiley
grahamt
Rising Star
Posts: 599
Thanks: 37
Registered: ‎05-04-2008

Re: Residential Refresh 2014 FAQ

Can I just check whether I've understood the refresh correctly?
I'm currently on the Essentials Fibre package (40/10, with 40GB limit @£15.99 per month), with line rental saver to the beginning of January (= £11.49 per month) and the Anytime International package @£6.50 per month.
If I move to the new Unlimited Fibre package I get 40/20 speeds and unlimited usage for £14.99 per month, £1 less than I'm paying now (hooray!) BUT my line rental saver would go up to the equivalent of £12.99 a month from January (£1.50 increase) and my International calls package would go up to £7 a month immediately (50p increase).
So I'd be paying 50p less for six months (well, five by the time the changes take effect) and then £1 a month extra from January. (This assumes that my current line rental saver price really will stay the same in January. Can I rely on this?)
Have I got that right, or am I missing something?
Graham
Townman
Superuser
Superuser
Posts: 24,927
Thanks: 10,726
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Registered: ‎22-08-2007

Re: Residential Refresh 2014 FAQ

Graham,
I think that if your phone is already with PN and you are already on LSR you stay on your existing price plan for the phone.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

w23
Pro
Posts: 6,347
Thanks: 96
Fixes: 4
Registered: ‎08-01-2008

Re: Residential Refresh 2014 FAQ

I'm provisioned on the 80/20 product but sync at around 60/20, I'm changing to save a few pounds a month since the loss of around 20Mb/s will probably not be noticable.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Ado16
Grafter
Posts: 119
Thanks: 5
Registered: ‎15-05-2012

Re: Residential Refresh 2014 FAQ

Thinking about this t'other day - an increase in the Essentials Basic Broadband limit from 10 to 20 GB would be nice. I had a "Smack in the face with a shovel" moment the other day when I realised how unbalanced the original set up was when it was £5.99 (or £6.49 on the old one) for 10 GB yet £9.99 for the old 40GB
So yes - for those loyal cheapskate customers - a 20GB limit would be very nice thank you.
At £5.99 of course.
LinnPlusnet
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Residential Refresh 2014 FAQ

Hi Graham,
Quote from: grahamt
If I move to the new Unlimited Fibre package I get 40/20 speeds and unlimited usage for £14.99 per month, £1 less than I'm paying now (hooray!) BUT my line rental saver would go up to the equivalent of £12.99 a month from January (£1.50 increase) and my International calls package would go up to £7 a month immediately (50p increase).

Townman is correct; your phone line rental would not increase unless you opted to change your phone package. Changing your FTTC package would not affect your phone package unless you specifically wanted it to change.
grahamt
Rising Star
Posts: 599
Thanks: 37
Registered: ‎05-04-2008

Re: Residential Refresh 2014 FAQ

Thanks for that, Townman and Linn. That's good to know.
Graham
goldenfibre
Seasoned Pro
Posts: 3,365
Thanks: 177
Fixes: 12
Registered: ‎01-06-2010

Re: Residential Refresh 2014 FAQ

What about discount and contract renewal or just continue as the remaining contract left if upgrade or downgrade speed?
gswindale
Grafter
Posts: 942
Registered: ‎05-04-2007

Re: Residential Refresh 2014 FAQ

It's good to see that PN haven't decided to ditch the rather ridiculous system that means if I switch broadband package I'd end up paying an extra £2.50 due to not wanting to move my phone line.
I thought there was supposed to be choice & competition for both Phone & Broadband?  If so; why oh why do companies make it almost impossible to have one without the other.
The last time I checked; BT were cheaper for line rental including Caller Display and evening/weekend calls; however PN were slightly cheaper on broadband - having seen PN put line rental up;  I now need to wait until Oct again to view the BT offerings at that time.
Why not just have a straightforward Broadband price that is the same regardless of who your phone line is with?  Allows customers to easily identify what the best deal is.
As it stands; I'm more likely to change away from PN than stay as I feel transferring broadband services is somewhat easier than switching phoneline provider.