Did you know that making a disparaging remark about Jess isn't acceptable
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Re: Did you know that making a disparaging remark about Jess isn't acceptable
14-02-2016 4:56 PM
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So I repeat whom (i.e. who is living) did his comment offend?
Jim had been a moderator on these forums for many years, so he more than anybody else should know what is accetable and what isn't.
Apart from people looking to get offended about something that isn't directed to them and a computer I don't see a problem. Will I get banned for saying my PC is shit?
Sad this forum is heading tbis way, and I will stop bothering with the way it is heading.
Re: Did you know that making a disparaging remark about Jess isn't acceptable
14-02-2016 5:04 PM
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From other posts it appears that my memory was faulty
Re: Did you know that making a disparaging remark about Jess isn't acceptable
14-02-2016 5:51 PM
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Re: Did you know that making a disparaging remark about Jess isn't acceptable
14-02-2016 5:59 PM
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Re: Did you know that making a disparaging remark about Jess isn't acceptable
14-02-2016 6:04 PM
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...but still no one appears interested in fixing the system being called out for not functioning in a way that actually helps people!
Very much reminds me of Easy Jet's attitude to customer service as seen on TV - "If you are going to speak with me in that way, I am not going to help you...!" completely forgetting that it was the failure of Easy Jet's customer service which created the aggravated customer irritation in the first place; customer service not responding positively to non-confrontational requests for help.
So sad that more time and effort is put into discussing the tone and words used, than it would take to resolve the cause for complaint in the first place. I know from first hand experience in the pub trade that pulling someone up over language actually only makes matters worse. The right way to resolve situations is to sort out the cause for complaint - I do not see it happening here.
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Re: Did you know that making a disparaging remark about Jess isn't acceptable
14-02-2016 6:08 PM
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Re: Did you know that making a disparaging remark about Jess isn't acceptable
14-02-2016 6:09 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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