Forum threw its toys out of the pram!

[#1]

About 09:10 today got a yellow splash screen asking that I report a service exception - 3A7D8C62 - whilst trying to access this topic - https://community.plus.net/t5/My-Account-Billing/Legacy-Justmail-and-its-future/td-p/1641365/jump-to...

[#2]

You ain't the only one, @Townman 

[#3]

I've just had the same prompt @09:35.

The prompt screen has a "Return to original page" link - but this just does a page refresh!

[#4]

Trying to access any of the 5 unread posts (via unread posts) in that topic throws a wobble!

[#5]

Is the referred to topic in some kind of odd ball state - some level of restricted access?

I note that a new post was made to it by @JOLO just after midday upping my unread post count ... they are remain inaccessible.

[#6]

I've just tried to read the update on the assumption that the issue was fixed but like yourself @Townman I still get exception message, so summit's broken that doesn't affect staff (LAN Users?) but only (WAN?) users like us.

[#7]

Apparently the OP can post to it without issue.

@JonoH  - it is worth trying to get Lithium looking at this before it vanishes due to a system restart or the like?

[#8]

Odd, I wonder what causes it. I can view it on the network, on the VPN and tethered to my phone. Strange

[#9]

@JonoH you have super human powers around here - social media staff also seem to be able to access it without issue.

Out of the box thinking - I can also elsewhere see boards reporting non-zero unread counts, where there are no unread posts.  Back in Jack's day out of sync cache servers were cited as being the cause for this.

There have been a number of reports around of date time stamps being nearly 24 hours in advance or the current time.  I'm musing if all of this points to a server out of time sync / zone (in the twilight zone)?

[#10]

Yup!  I've also got the 'stuck' count on one board.  Looking at the 'unread' posts that board reports 'no posts'.

I guess I can clear "All posts in Community" to clear it but that's a bit of a sledgehammer

[#11]

I have reproduced the error with this topic on a browser session which is not showing an unread post count error.  So there is no conspiracy! 

[#12]

I can access that thread too

[#13]

But you too have super human powers!

[#14]

true and it doesn't work when I'm logged out...

[#15]

In which case might this simply be a failure of the "you do not have permissions to view this post" error handling?