I haven't done anything but I did raise a support ticket about it. I have heard back to provide details of those affected and it is being looked at on their side.
At the moment I am very much on line and active, but not showing in the on line count / avatar ... so the cause here is not the one I speculated it could be. Have refreshed the page several times ... and I still am not there/ here ... as you please!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Hi @Townman, this is all linked to the online status bug that we discovered and reported to Lithium. The current status is that I have been informed (yesterday morning) that Lithium have been able to replicate the bug and it has been submitted to the development team to look into as a known platform bug.
What this means is that we will not be updated on this outside of a normal release as this bug does not affect just us, its a software bug so it affects all. I have been told that there is no ETA on when this will be fixed but will be notified when a software update will unclude a fix for this issue.
