Ok geewizz
Fred Smith (who is new) in broadband support mistakenly responds to a ticket and tells th customer that a broadband fault will be raised with BT on a Saturday and it should be fixed within 6 hours because that maybe the current performance on a weekday and he doesn't know that faults raised on a Saturday wont be dealt with until the following week.
Fault is reported at 9 a.m. and the customer thinks he should be fully up and running by 3
3 comes and goes and still painfully slow broadband which Fred diagnosed as a line problem, customer logs in, checks the ticket which states that it has been passed to BT.
Mr Angry isn't happy with this and so phones CS to see if he can speed things up a bit, this time he gets Sam who has been there a while and tells him that it wont be looked at until Monday, at this point he boils over and slams the phone down and decides he's going to tell the world how stupid Fred is, he stumbles across this forum, registers and unloads his anger and decides to copy and paste the entire ticket thread.
Six months later, Fred has undergone thorough training on the workings of ADSL and BT procedures and has absorbed the info like a sponge and can apply it without difficulty.
Another customer who is having similar issues turns to the forums first to see if there is an easy solution, here she stumbles across Mr Angry's thread, cannot find a solution to her problem, phones broadband support and poor Fred (who has no idea what's about to hit him) picks up.
Miss. Irritiated tells him in no uncertain terms that she wants to speak to someone else as she knows he's incompetent etc.
So therefore now do you see geewizz?
Same reason they're at the end of service status posts - there's no need for a name to be included, but it just makes the posts seem a bit more personable and friendly.
