Private Messages
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Feedback
- :
- Community Site Feedback
- :
- Private Messages
Re: Private Messages
14-05-2017 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That is odd, I can't even send you one either! I thought you would be able to do it by now.
Re: Private Messages
14-05-2017 11:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Don't quote me on this but I THINK the criteria is a minimum of FIVE posts after your email has been verified.
Re: Private Messages
14-05-2017 11:55 AM - edited 14-05-2017 11:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Private Messages
14-05-2017 1:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can't send to you either - says you haven't got PMs enabled
Re: Private Messages
26-06-2017 9:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Am glad this fix was posted as was about to ask the very same question about why I couldn't send a PM
Re: Private Messages
26-06-2017 10:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I should restate what was said earlier for anyone reading this thread:
@Chris wrote:
Generally if you're looking for help or advice it's better to start a public thread than PMing someone straight away.
If you want to speak privately with staff about something then please consider using the chat feature on our website instead.
Frontend Web Developer | www.plus.net
If you have an idea to improve the community, create a new topic on our Community Feedback board to start a discussion about your idea.
Re: Private Messages
05-01-2018 11:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Private Messages
06-01-2018 10:24 AM - edited 06-01-2018 10:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Welcome to the forums. Given that this request is your first post, you'll not yet be allowed to PM. IIRC you need to make 5 posts to enable PMing - but having made your first, go back and check. Also have you verified your email address?
Note the comments above about POSTING rather than PMing to ask for help.
These measures are intended to inhibit using this forum to spam other users.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Private Messages
20-01-2018 8:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have already verified my email address. But i still cannot PM. I wanted to PM any Support staff to get myself added to the Bundle Notification Feature . But looking at this thread , it looks like i have to Post 5 times before i can PM somebody. Please can someone correct me if i am wrong
Re: Private Messages
20-01-2018 8:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You should NOT be using PMs in that way. The person you PM could be off on holiday or sick for a while and the next thing will be you are complaining that they are not replying to PMs.
Just post in the appropriate forum.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Private Messages
20-01-2018 8:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Private Messages
21-01-2018 9:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jelv wrote:
You should NOT be using PMs in that way. The person you PM could be off on holiday or sick for a while and the next thing will be you are complaining that they are not replying to PMs.
Just post in the appropriate forum.
Ah! But this post is referring to the Mobile board. They do things differently in Mobile - most detailed queries are handled by PM'ing one of the agents.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Private Messages
21-01-2018 10:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
After they respond giving you the name of the person to PM?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Private Messages
21-01-2018 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes in my opinion, any problem you have make it public first and see what member of staff picks it up.
Then you know they are aware of your problem, and are working on that day.
You only then need to PM them if they need personal details which are not suitable to be posted on a public forum, such as real name, PlusNet username, address etc.
Re: Private Messages
21-02-2018 9:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm having the same issue so hopefully this will get me on!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page