Slightly annoying design faults?

[#1]

Can you also add the capability that the OP can mark a post as 'UNfixed'.

I have at least one topic which is now marked FIXED which I didn't select as FIXED,

and another topic which was thought to be fixed, but further problems occurred, so needs to be marked as UNfixed until resolved.

I know I could report these problems to the moderators, but they have better things to do, and as both topics were started by me, I don't see the problem with the OP being able to choose the FIXED or UNfixed status.

[#2]

The fact it is not marked Fixed generally means it hasn't been, there's really no need to give more scope for this bug ridden forum to have more bugs

[#3]

---

@Anonymous wrote:

Can you also add the capability that the OP can mark a post as 'UNfixed'.

I have at least one topic which is now marked FIXED which I didn't select as FIXED,

and another topic which was thought to be fixed, but further problems occurred, so needs to be marked as UNfixed until resolved.

Go to the relevant post that needs "Unfixing" and click the Post options drop-down and select the relevant option

[#4]

---

Anotherone wrote:

Go to the relevant post that needs "Unfixing" and click the Post options drop-down and select the relevant option

---

Doh! - I assumed that everything was done with the big green button.

Using the "Post Options" drop down box, the relevant selections are -

• "This fixed my problem"
• "Not the solution"

That being the case, and that the big green "This fixed my problem" button only half works, then perhaps the green button should be removed, as it duplicates functionality, and causes unnecessary button wrapping when the "Quick Reply" button is also enabled on a device with a small screen.

[#5]

I'd guess that removing the "big Green Button" would lead to a lot of threads not being marked as Fixed when they were. In the longer term this would mean more work for staff and mods, what few staff are here are busy enough as it is and as you have said, the mods have better things to do. I'd rather have several ways of doing things than just one method that may not suit all (with the proviso that such functionality doesn't compromise other functionality).

As regards the "wrapping issues" we looked at that as well. There's no easy answer and it's a compromise we have to accept because at the end of the day things mustn't be too small that they aren't clickable by fat fingers. Personally I found that the Quick Reply here is a bit of a waste of space when you look at the way Reply here already works. It was a different kettle of fish on SMF altogether.

[#6]

Anotherone ?  why cant we just get rid of the Green FIX button , as it seams to create more problems than it helps

[#7]

I think once things settle down a bit and we get other functionality issues resolved, it could become quite helpful.

[#8]

As they Say Time will tell

[#9]

---

@jaread83 wrote:

... we came to the conclusion that it would be best if only the OP (admins and mods could overrule this if needed) could mark a reply as a fix and that there could only be one fix per thread. We have the ability to change this to have multiple fixes per thread if there is enough interest from the users.

---

Seems to me that in a forum where "number of fixes" is "a significant factor" (on everyone's profile, and on the index page for each of the boards) it should ideally be possible to credit anyone who has played a part in a fix. 

eg the "puzzled" thread at https://community.plus.net/t5/Fibre-Broadband/puzzled/m-p/1331188 .

there were a great many relevant comments, going to try to identify the ones that led to the solution.

@Oldjim recommended disabling antivirus to rule that out

@spraxyt identified the method by which that could be done

@Jaggies helped to rule out PlusNet DNS

@ohm had the idea of tethering the PC to the mobile network, so as to identify if connection or PC issue

@SpendLessTime followed up with the idea of connecting the mobile via WiFi to the PlusNet router, which replicated the issue on the phone

subsequently at some stage I rebooted both boxes (router and the box it sits on) and things righted themselves

@Anotherone provided detailed instructions for turning off WANDownSpoofing, which may have been the underlying cause of the issue on the TG582n.

... I haven't been able to include (above) everyone who contributed to that thread, but overall the outcome was indeed a "fix", and several people played a part in that.

So.  (a) I think there's a case for being able to attribute a "fix" to more than one person

(b) I think it would be useful to be able to "tag" such posts with factors like TG582n, PlusNet DNS, Firefox safe mode, disable-Avast , WANDownSpoofing (and a number of others) so that the wealth of really-useful-info which is increasingly being added to this forum, is easier to find.

I don't know the first thing about "how to tag" (and if someone's added details of how to do so, haven't seen those because not here enough to keep up with the huge volume of posts overall) but it would seem to be a potentially-very-useful facility.

(c) With regard to attributing a fix to more than one person, threads do meander quite a bit so it's often the case that (also) more than one issue gets resolved along the way.

(d) So (logically) perhaps fixes could be given a *title* (not necessarily the title of the thread, which doesn't always reflect what was actually *fixed*) - maybe a *tag* title, if enough people tag their posts.

Complex, I realise, but the present set-up is very minimal and doesn't adequately represent the way people work together on the PlusNet forums to get issues resolved.

Couple of questions - if someone tags a post, does everyone see that tag or only the person who tagged it?  and if the former, can people tag other people's posts?

[#10]

Thank you for the detailed reply stating a case for attributing multiple fixes to a thread. In this particular case (and probably a few others) it would be handy to have multiple replies as a solution. I can see the the benefit of having multiple solutions to a problem as that can indeed happen and there is not always a single solution to a complex problem. In the current format, a solution to that problem would require all of those solutions to be merged into a single reply which isn't really possible.

I have added this to my list of enhancements to discuss further and see if we can make a change going forward. This could lead to abuse of the system and the OP could mark everyones reply as a solution and cause more work for our moderation team to retract solutions but on the other hand we could give it a try and see what happens.

You mentioned having a 'title' for solutions and this is already there when solutions are gathered at the top of a thread. It will say 'X fixes' and list those solutions below it. After the solutions you will see 'X replies' and that is where all the replies are gathered.

Added to my list to discuss further with the community team.

[#11]

My understanding was that mods and admins could mark multiple fixes if requested. As I would expect this to be a fairly infrequent occurrence, it would hardly be a burden when it was needed. I can see a more "flexible" method possibly being open to abuse unfortunately (as was mentioned some while back IIRC).