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Kelly
Hero
Posts: 5,497
Thanks: 373
Fixes: 9
Registered: ‎04-04-2007

Re: email icon

Ok!  Cheers!
Kelly Dorset
Ex-Broadband Service Manager
Colin
Grafter
Posts: 1,264
Registered: ‎04-04-2007

Re: email icon

Have we worked out any specific steps to reproduce this yet?
spraxyt
Resting Legend
Posts: 10,063
Thanks: 671
Fixes: 75
Registered: ‎06-04-2007

Re: email icon

I have no trouble reproducing it, happens every time.
I there anything I could run with a trace included that would give a clue to what goes on?
Regards
David
jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Re: email icon

Quote from: Colin
Have we worked out any specific steps to reproduce this yet?

Here are the specific steps to reproduce this error:
1. In a post made by Kelly click the View Profile button.
2. Click the Email User button
OR (even simpler)
In a post made by Kelly click the Email icon.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Kelly
Hero
Posts: 5,497
Thanks: 373
Fixes: 9
Registered: ‎04-04-2007

Re: email icon

We might have to hijack your account to replicate and debug.  You ok with that?
Kelly Dorset
Ex-Broadband Service Manager
Colin
Grafter
Posts: 1,264
Registered: ‎04-04-2007

Re: email icon

That might be the easiest way, or if you tell me what options you have I'll do it on a test one I have as clicking Kelly's email icon is fine for me...
jelv
Seasoned Hero
Posts: 26,785
Thanks: 965
Fixes: 10
Registered: ‎10-04-2007

Re: email icon

Colin - see PM re use of my account.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
spraxyt
Resting Legend
Posts: 10,063
Thanks: 671
Fixes: 75
Registered: ‎06-04-2007

Re: email icon

Just to add to the confusion  Huh (or perhaps not):
If I click the email icon shown in my posts (even though my profile is set to hide my email address, which I assume excludes emailing via the form) I get the "you can not send email" error.
However on viewing my profile I can see my own email address (which is fine) and when I click on that Outlook opens displaying a new message window.  So I guess the error occurs only when the form is involved.
Don't suppose it is something simple like members are not permitted to use that form?
Regards
David
Colin
Grafter
Posts: 1,264
Registered: ‎04-04-2007

Re: email icon

Quote from: jelv
Colin - see PM re use of my account.

Cheers John, will investigate when I get in to the office tomorrow.
Colin
Grafter
Posts: 1,264
Registered: ‎04-04-2007

Re: email icon

Appears fixed to me using Jelv's account. I forgot to tick the permission to let users send email.