Archived email

[#1]

Please could you restore my archived emails?

Many thanks 

Ruth

[#2]

Hi there Ruth, I've just checked your account and there's nothing to show that we've archived your emails on there, could you send me a private message with your username just so I can make sure I'm looking at the right one?

[#3]

Hello Adam,

Thank you for your reply. I can't see how to send a private message.

I was senr an email 2 Feb 22 ( but only saw it yesterday) saying emails would be archived, all before that email have gone.

Please advise 

Many thanks

Ruth

[#4 · Accepted solution]

@ruthe To send a private message, click on Adams avatar, this will open a new window with the 'send a private message' option on the right-hand side, click that and away you go.

[#5]

Thank you John. I now see you need to scroll down  page after clicking name to see 'contact'.

[#6]

Did the email say archived due to not being accessed? That archive condition does not leave a fingerprint on the account history.

FUP exceeded archives do leave such a finger print and are preceded by 4 weeks of over 100% warning notices.

[#7]

Hello Townman

Yes email said due to not being accessed and

" if you would like your email restoring then please contact our support team by raising a ticket using the Help Assistant on our website:"

I had a message earlier today saying would be restored and to allow 3 days?

[#8]

Thought as much. @adamwalker said there was no evidence of an archive … sometimes it gets overlooked that archive due to non-use does not get recorded on the user’s account.

[#9]

This is very confusing Townman.

I had a message from Help Team Staff this afternoon saying emails would be restored

Are you saying they will not be?

[#10]

@ruthe No, @Townman is saying that non-use of a mailbox/account does not raise a visible flag on your account, so Help Team staff cannot see anything until they actually check - over-capacity issues, however,  do raise the flag.

Now you have obviously advised @adamwalker of the mailbox(es) concerned, the restore WILL happen.

[#11]

Thank you, John

[#12]

Hi @ruthe

I've added that detail onto the task Adam's raised, and we'll restore them as soon as possible.

This may not be within the target of 3 days as our NetOps folk are incredibly busy recently. 

[#13]

All sorted @ruthe 

Let us know if you have any further issues at all

[#14]

Thank you Adam, that's great 🙂