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Cannot send emails when away from home

Fotoman
Hooked
Posts: 7
Thanks: 5
Registered: ‎22-03-2018

Cannot send emails when away from home

When ever I am out and about, (away from my home wi-fi) I cannot send any emails from my iPhone, whether I'm logged into a third party's internet or on 3G, 4G or 5G.  Once I get home and on my home wi-fi, the emails will then be sent.

The message states a Server error. 

I have checked the email settings on my iphone and they match what Plusnet advise.

Any advice please?

4 REPLIES 4
jab1
Legend
Posts: 19,538
Thanks: 6,452
Fixes: 291
Registered: ‎24-02-2012

Re: Cannot send emails when away from home

Do you use a computer at home, or are you on a phone/tablet only? If you use a computer, does it have nan email program on it, or do you just rely on webmail?

John
MisterW
Superuser
Superuser
Posts: 16,515
Thanks: 6,368
Fixes: 455
Registered: ‎30-07-2007

Re: Cannot send emails when away from home

@Fotoman you need authentication enabled on the outgoing server setting.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Fotoman
Hooked
Posts: 7
Thanks: 5
Registered: ‎22-03-2018

Re: Cannot send emails when away from home

Everything works fine on my PC. It's just the iphone.

Authentication; 'Password' is checked.

Use SSL is ON

MisterW
Superuser
Superuser
Posts: 16,515
Thanks: 6,368
Fixes: 455
Registered: ‎30-07-2007

Re: Cannot send emails when away from home

Everything works fine on my PC

but presumably that is on your home network ?

When not on a Plusnet network e.g a 4g mobile , you must use. authentication on the outgoing SMTP  server (relay.plus.net)

Even then you may get transient problems with IP reputation if the network uses CGNAT ( most mobile networks do )

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.