In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
No they are not in the deleted items folder - I looked there and in the trash folder first. I need the emails to be restored from a backed up image of the email server from before yesterday evening.
Townsman can you use your line into the business to raise this issue directly, a fix is straightforward but it requires Plusnet's email server team to act within a short window
