Yes my domain registered with Madasafish is .co.uk.
In that case , your domain is transferred using the IPSTAG method. The usual method is to request the change here and a staff member will pick it up and send the request to the correct dept for action. ( it may take a few days! )
Unfortunately the Plusnet/Madasafish domain control panel has limited facilities to change DNS records. SO you may find that the tarnsfer process needs modifying in that you may have to move the registration first and then change the nameservers. This does give some potential for some service loss whilst the nameserver change propagates.
If you use IMAP to access your email, then dont forget that you will need to consider transfer of existing email to the new hosting service.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
