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Multiple emails

johndeere
Newbie
Posts: 2
Registered: ‎12-02-2023

Multiple emails

‎12-02-2023 10:48 PM

I have just had multiple emails from plusnet support saying my new email will be ready in 30 minutes, is it a scam
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jab1
Legend
Posts: 19,360
Thanks: 6,377
Fixes: 290
Registered: ‎24-02-2012

Re: Multiple emails

‎13-02-2023 7:36 AM

Do you have an email account on PN? Have you set up a new mailbox recently?

John
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johndeere
Newbie
Posts: 2
Registered: ‎12-02-2023

Re: Multiple emails

‎13-02-2023 7:56 AM

Yes I have plusnet email .I haven't done anything different, the email they have allocated has 12 random numbers and letters.
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jab1
Legend
Posts: 19,360
Thanks: 6,377
Fixes: 290
Registered: ‎24-02-2012

Re: Multiple emails

‎13-02-2023 7:57 AM

Can you post a screenshot of the message, obscuring any personal details, please?

John
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Townman
Superuser
Superuser
Posts: 24,182
Thanks: 10,313
Fixes: 177
Registered: ‎22-08-2007

Re: Multiple emails

‎13-02-2023 3:41 PM - edited ‎13-02-2023 3:42 PM

@johndeere wrote:
I have just had multiple emails from plusnet support saying my new email will be ready in 30 minutes, is it a scam

Have you checked the MANAGE MY MAIL options in the user centre to verify that those mail boxes DO NOT EXIST?  There is the possibility that your account has been hacked... and that the address creation messages are not a (the) scam.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

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