No emails in/out via Plusnet since yesterday evening

tonyhet · ‎31-07-2023

Since yesterday evening, no emails in or out via Plusnet to my home devices.
These are MacBook (ageing), iPad and iPhone, all with software fully updated.
Incoming Mail is present on the Plusnet webmail server.
When I go to check email on a device, I get the message “Connecring . .” for a while, then it reverts to “Updated just now”, but with none of the mails downloaded.

Any suggestions for solving this problem will be gratefully received.

Tony

jab1 · ‎24-02-2012

@tonyhet Is your email account under the MAAF brand? - there is a known problem, if so.

John

Townman · ‎22-08-2007

It could be just the known issued with Apple's email clients. Would be wise to look at Apple's forums on the subject. There have been various reports of issues with iOS 18.2 and 18.3 though I have not encountered them myself.

Unloading the email application (swipe it up and off the screen) and restarting it have been known to fix things.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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tonyhet · ‎31-07-2023

John - if MAAF is Madasafish, then yes. Account set up years back with Globalnet, became Madasafish etc.

Can you point me towards solution for the known problem ?

Rgds

jab1 · ‎24-02-2012

@tonyhet - see @Townman 's response directly above your post, for instance, but there are a number of topics referencing this issue on this board.

John

Townman · ‎22-08-2007

MAAF resolution is still in-flight, some report it working again. DNS changes need to promulgate all of the DNS server instances.

Both madasafish.com and www.madasafish.com need to update everywhere.

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Townman · ‎22-08-2007

Just ran some more tests - can connect over PN network to the MAAF website (www.madasafish.com) but not when connected over EE mobile.

Looks as though the DNS promulgation is still a work in progress.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

tonyhet · ‎31-07-2023

Thanks Townman. “Should be sorted in DNS” was the first reaction at local IT shop. Hopefully the man there who has some knowledge of my setup will be able to look further on Monday.

Tony

tonyhet · ‎31-07-2023

Thanks jab1. Have checked out some of relevant topics on this board. Most above my skill level, though will raise a ticket with Madasafish direct (assuming I can access them still), if only to keep prodding them.

”Should be in the DNS”” was the immediate reaction when I spoke to local IT shop. Hopefully man there who knows my setup will be able to have a look on Monday.
Tony