@JamesE wrote:
I am not receiving emails from a supplier of re-glaze lenses for glasses. It is the only instance of which I know, but how do I know that there may be others? I asked them to try again with my btinternet address which worked perfectly, including forwarding it to my .plus.com address. What are Plusnet email doing? Help!
Plusnet email will be doing what "the community" has informed its anti-spam platform it should do - treating email from that company as being substantially spam.
Plusnet uses CLOUD MARK as its anti-spam platform. CLOUD MARK "learns" what is spam by people marking emails they have received as "spam". The problem is that many users incorrectly mark email from parties THEY SUBSCRIBED to but have no further interest in as "spam" rather than correctly UNSUBSCRIBING from the mailing list. This is very lazy and has the down side that those who want the communications might not receive them because the sending email address has now been identified as a purveyor of spam.
BTinternet might well be using a different anti-spam provider which has not profiled that sender as a purveyor of spam.
When BTinternet forwards the same email to your Plusnet account, it is no longer coming for the same sender and is therefore not trapped.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
