Not receiving new emails in new Outlook - only in the last few days....

[#1]

I moved my email accounts, including my Plusnet one (using POP), to Microsoft's 'New Outlook' last September (2024).

All has been working well.  Except, starting yesterday, I'm not receiving any emails into my email account for Plusnet.  I have two other emails in the 'New' Outlook and they are fine.  I don't understand what could have changed in the last two days... I still get the pesky ads though! 😢

[#2]

What are the other email accounts/who are they with?

[#3]

Are you sure that the Plusnet mailbox has received new emails?

Do you have other clients accessing the Plusnet mailbox ... also using POP?

POP causes so many useability issues ... shame emailing hosting providers still offer it.

[#4]

"What are the other email accounts/who are they with?"

Just an account for my own domain, and a BT one.

[#5]

Are you sure that the Plusnet mailbox has received new emails?

Yes, if I log on directly to my Plusnet web account.

Do you have other clients accessing the Plusnet mailbox ... also using POP?

No.

[#6]

Ah. No doubt @Townman will correct me if I am wrong here, and where is your domain hosted, but at a guess, your PN mailbox is full, How have you got it configured, how much have you got in it,do you clear your deleted items folder?

[#7]

Yes, all boxes cleared regularly.

[#8]

OK, I'll leave it to the mail expert. Sorry, but this is an area where I have forgotten more than I have remembered.

[#9]

If they are visible in webmail but not downloading to the client, then there is something wrong with the client setup / connection.

[#10]

Yes. But the client was functioning fine for five months, until two days ago, and I hadn't changed anything. Ah, well.  🙁

[#11]

Are there any error messages?

Is there a very large email in the inbox?

[#12]

No, and no. 😒

Attached is a jpg of the settings I arrived at last Sept.  These simply stopped working three days ago.

[#13]

Ah!!

Surprised those ever worked.

POP3 on port 995 requires TLS/SSL

SMTP on port 587 requires STARTTLS TLS/SSL is not the same and does not work.

[#14]

I suppose if people using multiple end devices expect access to e-mail from all of them then POP3 could be a problem.

For people not having multiple end devices, then POP3 has no problems (bar having to take a backup or two).

Catchall e-mail addresses can cause far greater problems. IMO.

Everyone has opinions.

[#15]

Thanks Townman.

I tried those changes, but still no connection.  I even asked ChatGPT!  I was surprised when I received what seemed a very comprehensive response - Word file attached.  But none of it worked....

I think I'm now at the point where I have no option to stop using the account and undertake the laborious task of altering all my various credentials to use another I have, i.e. one that I own the domain for.

But many thanks for trying to solve it for me.

EDIT: Is it possible to set up email redirect on my Plusnet Email account?  e.g. to me@myowndomain.com?