Replies to Gmail accounts being rejected
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Re: Replies to Gmail accounts being rejected
15-07-2023 8:16 AM
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The future of email was under discussion two years ago, since when there has been investment in the email platforms. SPF has been implemented on the MAAF brands and DKIM on the Plusnet brand. Thanks to SU discussions a “hack” was implemented to inject a TXT SPF record for hosted domain names on the Plusnet brand.
This is all rather detailed technical stuff somewhat over the heads (capability?) of first line support who do wish email would go away…
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Replies to Gmail accounts being rejected
15-07-2023 8:17 AM
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Good point, @Townman .
Re: Replies to Gmail accounts being rejected
15-07-2023 10:03 AM
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I'm afraid 'support's' replies are causing me to plan for leaving Plusnet.
Their manager needs to have serious words with them. With a big stick.
Re: Replies to Gmail accounts being rejected
15-07-2023 11:23 AM
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Re: Replies to Gmail accounts being rejected
18-07-2023 7:50 PM
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Thanks to MisterW and Towman et al, this issue has with GMail has been resolved. For now at least looks like I am staying with Plusnet,
Re: Replies to Gmail accounts being rejected
23-07-2023 12:50 PM
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You wrote: "The future of email was under discussion two years ago, since when there has been investment in the email platforms. SPF has been implemented on the MAAF brands and DKIM on the Plusnet brand. Thanks to SU discussions a “hack” was implemented to inject a TXT SPF record for hosted domain names on the Plusnet brand."
My domain does not seem to have received this update as I still cannot send to gmail addresses from either my domain (using Outlook 365) or from PN webmail. The domain was first registered with Globalnet (taken over by Madasafish then Plusnet.
I have used nslookup on my domain as suggested earlier in this thread & the primary name server = ns1.force9.net. There is no SPF line in the output.
My account these days is on the MAAF site.
Any idea if i will get the fix mentioned -- or will leaving be the simplest option?
Many thanks.
Re: Replies to Gmail accounts being rejected
23-07-2023 1:11 PM
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@turneraa The MAAF brands unfortunately are not compatible with the PN platform, and the only way to sort it in these cases is to move your domain to another registrar.
Re: Replies to Gmail accounts being rejected
24-07-2023 3:59 PM
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Re: Replies to Gmail accounts being rejected
24-07-2023 4:14 PM
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That’s referring to the native account email addresses (username.plus.com for Plusnet, or madasafish.com to name one of the numerous Madasafish brands).
Unfortunately, due to the way the system works, the workaround to create a SPF record for a Plusnet domain doesnt work, if it’s hosted on a Madasafish account.
Re: Replies to Gmail accounts being rejected
25-07-2023 10:27 AM
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Small positive update - after the "fix" in this thread - not only do my emails go to Gmail ok, but the Norton VPN no longer blocks my webpage. Great for me - thanks to the Forum and Gandalf in particular. Roy
Re: Replies to Gmail accounts being rejected
08-08-2023 1:15 PM
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Re: Replies to Gmail accounts being rejected
08-08-2023 1:28 PM
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@Real_Grizzly Are you just sending from a 'myname@myusername.plus.com', or from a domain?
Re: Replies to Gmail accounts being rejected
08-08-2023 1:48 PM
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Re: Replies to Gmail accounts being rejected
08-08-2023 1:50 PM
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@Real_Grizzly - give me 10 minutes to finish my dinner.
Re: Replies to Gmail accounts being rejected
08-08-2023 2:15 PM
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@Real_Grizzly Sorry - got sidetracked. Is your domain hosted by PLUSNET? - If yes, then I understand this should solve the problem: https://community.plus.net/t5/Email/Replies-to-Gmail-accounts-being-rejected/m-p/1914861#M42628
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